Valley Hi Kia Auto Repair Service

Brenda was very courteous and helpful

My service has alway been good Stacy Keen was friendly and courteous and knows her job very well. Alway a pleasure to be treated respectfully.

I was greeted with a welcoming smile and prompt service while dropping off my vehicle and picking the vehicle up. Post service, my vehicle performed wonderfully in the short distance that it was driven, which was approximately 10 miles. My Optima had power again and was nice and shiny after the commentary car wash, So at this time, yes I am satisfied. Thank you Mr. William Enriquez

Everything was beyond excellent. From the service to the gentleman helping me at the service desk. Will definitely come back

I was very pleased with the customer service Brenda Serrano gave me. She was very quick and helpful in we are very pleased with the service we were given. I would highly recommend family and friends to go see Brenda Serrano for services.

I was very pleased with the service Andy provided. Everything was great. Less than an hour was really good for me as I had other things to take care right after my car was done. Thank you Andy!

Very knowledgable and quick with diagnostic.

Car was taken care of in a timely manner

My Kia is always in good hands with your service. I drive 200 miles to work. So Maintence is paramount to my safety. The staff and service is wonderful. Thank you.

None

Tkyou valley Kia for you good work see you soon

I was told I would be done at 11, I was done by 1030. William was pleasant and very helpful

The service team was rude to me. Over about three conversations in person and over the phone I felt like I was being accused of disabling my own vehicle. When it was found to be a part malfunction on the first day I was told a rental would be available the next day, I was grateful as I am a hospice nurse and use my vehicle to visit patients. The next morning when I called I was placed on a 22minute hold so I hung up and called back, when they answered and I inquired about the rental I was told the paperwork had not been submitted to the warranty company yet. I advised I really needed a rental for work as I had already missed one day of work. I was then passed to a manager who after I explained my need for the rental and my irritation that no resolution has been found yet, rudely asked me if I thought he should pay for it out of his own pocket. I was so upset by his tone of voice and hostility I handed the phone to my husband. They were able to come to an agreement and we were able to go and pick a rental up. I was not able to pick up my car until Friday. When I went to pick up my car somebody had already filled out and highlighted a survey paper and handed it to me. Kia is usually so friendly and professional this was not a good experience.

He did great

I was charged 169 dollars for a loose wire on my amp in which they didn’t even repair the wire so I was basically charged all that money just for them to tell me my power wire was touching my remote wire and that’s why the car was not turning off I thought maybe the service center would have been sympathetic to my situation Because of hard times everyone is going thru but of course I was charged and had to get a loan from sunbit for not even 30 mins of work .... I’m kind of regretting going to the shop I should have chances it and fixed it myself

Great customer service!

I'm very satisfied with my visit always make sure my needs are taken care of and my car is running like a champ

Brenda was very helpful and knowledgeable. She told me step by step of what to expect

I’ll be looking for the survey!

William took very good care me and my car . His friendly and upbeat personality was great ! He updated me everyday through text on the progress of car . He made sure to give rides through Lyft the day I dropped off car. He always did all paperwork and covered a rental car while my car was in shop . My experience was great with Kia . He was made sure everything was taken care of and done to perfection! Great customer service. Will definitely return because of William!