Andy was great but three and a half hours to get oil changed is unacceptable. I don’t blame Andy he just writes the work orders . I blame the mechanics for this slow service
9/5/2020
Lucio J. VERIFIED CUSTOMER
Very good service.
9/5/2020
Judith P. VERIFIED CUSTOMER
Excellent service from William E.
9/5/2020
PATRICK R. VERIFIED CUSTOMER
Didn’t fix the problem. I need to take it back on Tuesday.
9/5/2020
Lisa B. VERIFIED CUSTOMER
Excellent service... thank you
9/5/2020
Tina C. VERIFIED CUSTOMER
Great service
9/5/2020
Clarice M. VERIFIED CUSTOMER
Excellent customer service
9/5/2020
DOUGLAS H. VERIFIED CUSTOMER
Very friendly and very fast service I will definitely come back to get my car serviced again
9/5/2020
Dejon S. VERIFIED CUSTOMER
Everything was fast and perfect
9/5/2020
Miriam G. VERIFIED CUSTOMER
William was amazing thank you.
9/5/2020
Malika A. VERIFIED CUSTOMER
William has awesome customer care I look specifically for to service me when my needs attention he's courteous consistent and very professional.. Thank you William see you next time
9/4/2020
Virginia C. VERIFIED CUSTOMER
Andy was very nice and helpful.
9/4/2020
Amanda R. VERIFIED CUSTOMER
This message is for the dealership owner.... You should give Andy a raise!!! A great big fat one. He made my experience with your establishment OUTSTANDING!!!! He was professional, friendly, efficient, and took all the worries out of getting my car fixed. He was hands down the epitome of what you want representing your interest.
That being said... your service department has a few issues. The white wall separating each agent blocks their view of the line... Only Andy seems to keep an awareness of this. The rest of your agents hide behind the visual blockade in an attempt to ignore customers. It’s VERY aggravating.
Thank you for supporting my car purchase from you at Valley Hi. Please show appreciation to Andy for the exceptional service he provides your customers. I have already decided to come back to Valley Ho for my next purchase.
9/4/2020
BELINDA W. VERIFIED CUSTOMER
Thank you for your friendly and curtsey service
9/4/2020
MIGUEL H. VERIFIED CUSTOMER
Mr. Patterson and the rest of the staff were very informative, respectful and professional with trying to address my mechanical and performance concerns with 2020 KIA Optima. I really appreciate their efforts to address my concerns.
9/4/2020
Elizabeth G. VERIFIED CUSTOMER
WILLIAM OFFERED MORE THAN GREAT CUSTOMER SERVICE AND I WAS PLEASED WITH MY VISIT. HE MADE THE SERVICE TRIP AN EASY IN AND OUT PROCESS WITH NO PORBLEMS WHAT SO EVER AND THAT WAS GREATLY APPRECIATED. HE WENT ABOVE AND BEYOND FOR ME TO SQUEEZE ME IN A BIT EALIER THAT MY SCHEDULED SERVICE THAT WORKED OUT PERFECTLY FOR ME SINCE I WAS COMING FROM DOWN THE HILL. IT MAKES ME AS THE CUSTOMER TO WANT TO COME BACK TO GET MY SERVICE BACK AT THAT LOCATION DUE TO THE GOOD CUSTOMER SERVICE. HAVING GOOD CUSTOMER SERVICE IS HARD TO FIND NOW AND DAYS. SO THANK YOU TO HIM AND JOB WELL DONE.
9/4/2020
Dejohna T. VERIFIED CUSTOMER
It was a good experience being my first time going there. Just wish the wait wasn’t that long.
9/3/2020
LEANDRO S. VERIFIED CUSTOMER
I’m always satisfied with all there hard work
9/3/2020
Michael C. VERIFIED CUSTOMER
Andy Wilson is one of the two guys we usually deal with when we take our car in for servicing and is always great and meets the needs and expectations which is always appreciated.
9/3/2020
Nathan F. VERIFIED CUSTOMER
I meant to hit yes, not no. Although I must say, fixing my car was WAY too much. Luckily I was able to decline, because $1200 to fix something is unnecessary. And then to apply for financing, and only get an amount of $400? That’s a slap in the face. I had my dad try and he got the same exact amount I did, which doesn’t make sense to me. But whatever, I got my oil changed and my transmission done too and I’m happy about that.