Valley Hi Kia Auto Repair Service

Experience was terrible. My cars engine light was on so I took it in to the dealership to get looked at. Ends up being an issue with the catalytic converter on March 16th and I get a call from the dealership telling me the issue and that the diagnostic and replacement of the converter was covered by warranty and I wouldn't need to pay for it this was all great no issues so far, this was communicated to me the following Monday March 22nd. At this point I don't have a rental car or anything offered to me. I am told at this point that I also have a cracked pipe and the part needs to be ordered and replaced (total of 825$) and told I should have my car by the following Monday March 29th, I agree to this. That Friday March 26th I call to see if my car is done my representative Brenda Serrano says that the part has arrived and it'll be worked on tomorrow Saturday March 27th and I would be able to pick it up that night. I'm in Vegas this weekend so I let her know I wouldn't be able to pick it up until Monday. Well Monday rolls around NO call from the dealership what so ever, I end up going on tuesday March 30th and I am told my car isn't done. I drove all the way there after I was promised it was going to be done the Saturday before and NEVER got a call that it was still being worked on and not ready. This is after I told Brenda I would be there MONDAY! HORRIBLE customer service... When I get there I'm told that she ordered the wrong part and had to reorder the part and my car should be done by the next Monday April. 5th. This is getting rediculous by this time they've had my car for WEEKS!! Well the next week rolls around it's STILL not ready. I eventually call on April 13th and leave a voicemail with the service manager, Mike, upset because I'm paying 825$ for my car to be at the dealership for A WHOLE MONTH and it's beyond rediculous at this point. He never calls back! I eventually pick up my car on April 15th. They had my car for a whole 30 days.. I never got a rental.. I never got any compensation for their incompetence of not being able to order a correct part the first time... and the thing I'm mostly pissed off about I never even got a sorry that they had my car for so long. I've seen totaled cars get repaired faster than it took them to give my car back to me. When I picked up my car I complained to the service manager Mik,e and he was dismissiv,e didn't really listen to my issues, and rushed through the conversation, kept changing the subject to focus the conversation elsewhere other than my concerns. In the end the best he could do was 25$ off.. this was discount offer was insulting after everything I had been through.. after I've been EXTREMELY inconvenienced for an entire month... I'm never buying another kia EVER again.. thoroughly disappointed..

Everything went well.

Good job..

Andy: thank you so much for your help you are very helpful if I was your boss I would move you up on position or even pay Man like you will always move up because of your good attitude I would definitely like to make all my appointments with Andy and Andy only May this comment of mine gets to a boss of Andy to at least recognize Andy for his Great and Excellent job with the customer Not everyone take there time to write something truthful thoughts of the person that help me thank you Andy ????

Stacey was very helpful and has a great attitude, she should be commended on a job well done

Kia had my van for 3days and didn’t fix it. Andy is a great guy he things done. Kia didn’t get things done. But I’ll be back

He was Awesome

I waited for awhile for someone to help me. Then when I got my car it was filthy outside. The man offered a car wash for free next week but I don’t have time. I’m busy with my kids and wish it would’ve been clean outside. Since it was on my initial receipt that it would have a car wash. No one needs to contact me I’ve already took it for a wash. Also, through the whole experience when I brought my car everyone was nice but every time after that anyone I talked to seemed rushed to just get me out of there. On the phone and in person.

Perfect

Friendly and professional.

It is always a pleasure With Andy taking care of my 2018 Stinger and he is always so helpful. He definitely takes care of the service needs of the customer and always willing to answer any questions asked. Great customer service!

Brenda is too god dam **** sheesh ???? don’t tell my mom I said that she will try to hook us up somehow haha anyways great service I’ll definitely be back

Perfect

Thank you and Iam looking forward to the next recommended services in the future.

Quick friendly service

Amazing service as always

Everything was done great and in a timely manner thank u!

Brenda was great !!!

Brenda was very informative and professional.

I am beary satisfied with brendas work and my next car ama buy it’s going to be a Kia thank you brenda for your service