Gloria is always exceptional. Her knowledge and her professionalism is 'top shelf.'
12/16/2025
Shakeila J. VERIFIED CUSTOMER
The customer service was subpar at best. My car was held for a total of 17 days with me having to call for an update! I was charged 2 days for the loaner vehicle and consistently had to state my requested repairs narrative. Jaime did try to make it better but I was still out of over $300 for only one repair to have been completed and it was under warranty. When picking up my car, I had to search for my vehicle by sounding the alarm only to have to walk to the end of the lot where the stored vehicles are located. So, the customer care & service was lacking as they could have driven my car to the front as opposed to having me play hide & seek in order to locate my vehicle. I’m am extremely dissatisfied!!!
12/16/2025
Gretchen P. VERIFIED CUSTOMER
Bryan ensured that my vehicle was up to part & serviced correctly.
12/15/2025
Atha H. VERIFIED CUSTOMER
Always extremely helpful and professional
12/13/2025
Richard M. VERIFIED CUSTOMER
Very good service advisor very people oriented
12/12/2025
Bruce F. VERIFIED CUSTOMER
Well done
12/12/2025
Maxine K. VERIFIED CUSTOMER
Jillian always does a great job. She has a wonderful attitude. She has the knowledge it takes to do a good job. Merry Christmas
12/12/2025
Jeffrey L. VERIFIED CUSTOMER
All went well
12/11/2025
Brian W. VERIFIED CUSTOMER
Melissa shows the utmost professionalism each time I visit Sutton Ford. She is an outstanding individual and one I always enjoy.
12/11/2025
Adele P. VERIFIED CUSTOMER
Jason was amazing! I had concerns about my battery and he checked it over and replaced it. Thankfully I asked him about it and took care of it for me! This was my first time going to Sutton Ford and I will definitely be back for service!
12/11/2025
Dean V. VERIFIED CUSTOMER
Done as asked. Quick work
12/11/2025
David G. VERIFIED CUSTOMER
He is a compliment to both Sutton and the Ford Motor Corporation!
Cheers,
Dgjr
12/11/2025
Chevelle W. VERIFIED CUSTOMER
Nice of welcoming of the service I needed of my car. Thank you!
12/11/2025
Marla D. VERIFIED CUSTOMER
He was a very nice guy
12/6/2025
Donna S. VERIFIED CUSTOMER
Thank you for being so helpful as always...
12/6/2025
Muriel W. VERIFIED CUSTOMER
Great service, waited on in timely matter,
Jillian was very professional, and nice.
12/6/2025
Natoya H. VERIFIED CUSTOMER
Great service with Jillian
12/6/2025
Maple B. VERIFIED CUSTOMER
Gloria was very friendly and kept me informed about the progress on my car . But your cashier was not friendly almost rude , maybe she had a bad day
12/6/2025
Lashaun H. VERIFIED CUSTOMER
Jason was amazing as always! Very helpful and pleasant. He is knowledgeable and always greet you with a smile.
12/6/2025
Jesse J. VERIFIED CUSTOMER
The customer service was excellent very professional.They ex