I was frustrated with the lack of communication. I took my vehicle in for an 8:30 am appointment and heard nothing all day. When my husband called in the evening he was told they hadn’t even looked at my car yet! To make matters worse they lied and said they told me they may not get to it today. I was never told anything like that! I was told they would communicate every step of the way, but they did not. I checked in on the status the next afternoon and got a call back about 30 min to an hour later to tell me the diagnostic was done, but since it’s Friday I may not get my car back until Monday. This was really frustrating. I begged them to please try to get it done today and they finished just before closing. I am very grateful. I need my car. I understand that sometimes things take longer than expected. Please just communicate with me and don’t lie.
4/20/2024
James R. VERIFIED CUSTOMER
Thanks good job
4/20/2024
Ajanee B. VERIFIED CUSTOMER
Kirk was AMAZING throughout the entire process! He kept me informed and was overall just a great help. So glad that I was able to have my car serviced here with Kirk as the tech. If I ever need any car repaired this is where I plan to go!
4/19/2024
Rosemary R. VERIFIED CUSTOMER
Jesus was both professional and friendly. Great service!
4/19/2024
Marsha C. VERIFIED CUSTOMER
Len Lyall Chevrolet is the best dealership in Aurora for both service and purchasing a vehicle
4/19/2024
Juan K. VERIFIED CUSTOMER
I had a coupon that they said it wasn’t valid but didn’t have expiration date on it
4/19/2024
Donna G. VERIFIED CUSTOMER
Great job and quick service!
4/18/2024
Brook Y. VERIFIED CUSTOMER
I was confused and upset that the vehicle I just financed had a problem already. but Vincent made me feel at ease and assured me my warranty would cover it. I expected my vehicle to be there a couple of days but they got it in fixed it and I was on my way. I will definitely be bringing my car there if I ever need anything in the future. Thank you Vincent for the excellent customer care that you give.
4/18/2024
Terry G. VERIFIED CUSTOMER
Kirk always takes care to see our vehicles are well maintained.
4/18/2024
Kevin K. VERIFIED CUSTOMER
Very good service. Thanks
4/18/2024
Marcella M. VERIFIED CUSTOMER
I cannot thank you enough excellent service kind and understanding .
4/17/2024
Alejandro M. VERIFIED CUSTOMER
Excellent
4/17/2024
Calvin M. VERIFIED CUSTOMER
As always he has proven himself to be the most important person at the dealership! Thank you Kirk for fixing my truck and keeping me in mind as to the importance I put on it. Thank you Kirk.
4/17/2024
Stephen C. VERIFIED CUSTOMER
Great job
4/17/2024
Charles E. VERIFIED CUSTOMER
I usually go to Lucas but... Vincent did well. There are consistent standards amongst the service writers, apparently, and that's a good thing. Keep up the good work.
4/16/2024
Armando V. VERIFIED CUSTOMER
Estoy satisfecho muy buen trabajo gracias
4/16/2024
Herns J. VERIFIED CUSTOMER
Vincent was fine - no direct issues. I didn’t like the fact that it took nearly 8 hours to change the oil and rotate the tires. As such, I had to arrange pickup the following day, which was far less convenient.
4/14/2024
Carol K. VERIFIED CUSTOMER
I think the world of the service and help I get from
Lucas and Rob at Len Lyall. I always asked for one
of them. They have both helped me in the past and
I want them to help me in the near future. They know
me and my car and also help me when I’m in a bad
situation. Many kudos to both of them. Thank you
very much and I will continue coming and going
to Len Lyall. Carol K
4/14/2024
Barbara K. VERIFIED CUSTOMER
Very nice service and advisor
4/13/2024
Michael B. VERIFIED CUSTOMER
Lukas is great and so is the team at the store. The problem is still not resolved which I trust that Lukas will continue to help navigate .