Steven Drew was simply amazing. He’s the
Nordstroms of your business. Efficient,
Excellent customer service, responsive, a warm and
friendly face with a vast knowledge for
the servicing department and to top it all
off, an excellent communicator. Where did
you find him? Be good to him because you
don’t want to lose an employee of his
Caliber. Thank you Steven!
11/30/2018
GILLIAN P. VERIFIED CUSTOMER
Lack of communication! This dealership is lacking stuff and unable to communicate with customers. They clearly need training in customer service and responsiveness. Not returning with my AMG wagon! Adios Mercedes Benz of Marin!
11/30/2018
Tim H. VERIFIED CUSTOMER
Excellent job. The refinished wheel looks like new.
11/30/2018
William M. VERIFIED CUSTOMER
Steven was a delight to work with. Thank
11/30/2018
ROBERT S. VERIFIED CUSTOMER
Mark is the BEST!
11/30/2018
Jason P. VERIFIED CUSTOMER
Noah was great. Attentive and thorough.
11/30/2018
Steven B. VERIFIED CUSTOMER
Lots of challenges with this service appt..holidays, parts delayed and such all were handled so kindly by Eliseo...plus I had a tire going flat on my loaner car and he coached me back to the dealership with ease..He's amazing!!
11/29/2018
Paul G. VERIFIED CUSTOMER
Tony was very service oriented and on top of things.
11/29/2018
Sally C. VERIFIED CUSTOMER
Very good service.
11/29/2018
Sam Y. VERIFIED CUSTOMER
Noah was very and courteous and helpful. Overall I had a good experience with Mercedes of Marin
11/29/2018
Linda T. VERIFIED CUSTOMER
Steve was very personable and friendly. He explained what was being done and why it was so expensive. He even looked up next year's cost and what would be done then. I was disappointed to learn that Mary had retired. He assured me that he would take care of me and my car in the future as Mary had. I will really miss Mary. She was always there for us for many years.
11/29/2018
Philip A. VERIFIED CUSTOMER
Tony is consistently excellent.
11/29/2018
Tyrone V. VERIFIED CUSTOMER
Noah resolved my requests and treated me kindly, which I appreciated. She also kept me updated about service progress, which didn't happen sometimes when I dealt with other service consultants in the past. And she's beautiful to boot, which yeah... doesn't really apply here but just had to say it.
11/29/2018
Mary Jo. VERIFIED CUSTOMER
Always a pleasure working with Toni!
11/29/2018
BARBARA L. VERIFIED CUSTOMER
Smooth repair. Taken care of very well
11/29/2018
RICHARD H. VERIFIED CUSTOMER
Tony delivered exceptional service beyond my expectations
11/29/2018
Lucas A. VERIFIED CUSTOMER
Good service . Much appreciated . Thank you Mercedes of Marin
11/28/2018
Beverly A. VERIFIED CUSTOMER
Eliseo is very competent and gets the job done. I have been going to him for years and I have never had a bad experience.
11/28/2018
Penelope G. VERIFIED CUSTOMER
I was very pleased with Mark's attention to my requests and all was done.
11/28/2018
Farzin K. VERIFIED CUSTOMER
Tony is an excellent advisor, the best in have ever worked with