Excellent service, remembered me even though I haven’t been around in a while. Great follow up and honesty
9/28/2020
Tony G. VERIFIED CUSTOMER
You ask us to make an appt. to correct a lock recall after I make the appt. check in and wait 45 minutes to check in and speak to a service rep. I am told the part needed isn't in stock that it should arrive by the next day. It doesn't arrive so now we are told again it hasn't arrived yet they will call when the job is complete. We didn't get a call but we got a text at 4 p.m. you close at 5pm. Unable to make it before 5 pm we had to wait until Monday morning to pick up the car. Don't make appt. without having the part. Poor management and customer service. Very unhappy with Lingo.
9/28/2020
Voung H. VERIFIED CUSTOMER
Always a pleasure working with Man Wong.
9/28/2020
Rebecca R. VERIFIED CUSTOMER
Edgar was fast and efficient. Great service!
9/28/2020
Kristal R. VERIFIED CUSTOMER
There was a line full of cars. Robin looked for me inside to give me my paperwork quickly because he saw that I was only there for my 5000 mile service. I appreciated that.
9/28/2020
Ijaz A. VERIFIED CUSTOMER
Beau did great job but car was not washed well. There is dust left on the exterior body of the car.
9/28/2020
Olga L. VERIFIED CUSTOMER
David was very professional and answer all my questions, keep in contact and worked with my tight schedule. Great service overall
9/28/2020
Xiaolong T. VERIFIED CUSTOMER
Excellent
9/28/2020
Randy G. VERIFIED CUSTOMER
Rene was my service agent and he was very professional, knowledgeable, and provided me with current updates. I’d recommend Longo Lexus service to be the best.
9/28/2020
George G. VERIFIED CUSTOMER
Very courteous and helpful staff
Wonderful Experience!
9/28/2020
Cindy U. VERIFIED CUSTOMER
Excellent service. Helpful and prompt
9/28/2020
Marina L. VERIFIED CUSTOMER
Everyone is always so nice
9/28/2020
Connie Ka. VERIFIED CUSTOMER
David is awesome! He did understand the problem and he found the right solution to it. He was also very courteous. So I was completely satisfied with his service.
9/28/2020
Jie L. VERIFIED CUSTOMER
10/10
9/28/2020
Patricia D. VERIFIED CUSTOMER
Very responsible and took care of our needs
9/27/2020
Elizabeth B. VERIFIED CUSTOMER
He was most polite and helpful. Service was excellent. Brought car in because I picked up a nail and tire had to be replaced. I bought the car two months ago and was never told that I could purchase tire protection at that time. I asked Frank if he could find out if I could buy protection plan now and unfortunately I was denied. The sales rep was George King and he never told me at the time of the sale that I had an option for either an extended warranty on the vehicle or tire protection. Sad that I had to spend $300 for a new tire. And all because someone did not inform me of other option availabilities at time of purchase. But service yesterday was very nice!
9/27/2020
William M. VERIFIED CUSTOMER
Yes, Allthough my vehicle was not was entirely upon but I was very pleased with the service advisor regarding the entire meeting. You more advisors like Francis!
9/27/2020
Bo H. VERIFIED CUSTOMER
Very professional. Explains everything thoroughly.
9/27/2020
HAROLA M. VERIFIED CUSTOMER
My car feels like it cita when driving. Not sure what origin is
9/27/2020
Reginald S. VERIFIED CUSTOMER
Check in and service was fast, friendly, and efficient.