I am always grateful for the superb service provide by Longo. I I’ve been a customer for more than 10 years and have not experienced the level of service of Longo at another LA County Lexus dealer.
Thank you for consistently great service!
11/11/2020
STEVE C. VERIFIED CUSTOMER
I have been going to Longo Lexus ever since I bought my car there, and consistantly going to Jim Palmer for service advice. That tells if I have been treated right or not by Jim. He is calm, respectable, and always received me warmly and gave me a good advice in maintaining my vehicle. He is truly an asset to the Longo Lexus.
11/11/2020
MIIN-HSIUNG T. VERIFIED CUSTOMER
Mr. Wong is a very kind gentleman. You can trust him completely for the service he arranged.
11/11/2020
Chi A. VERIFIED CUSTOMER
Very professional. Good service.
11/11/2020
Thai H. VERIFIED CUSTOMER
Good
11/11/2020
WING S. VERIFIED CUSTOMER
Excellent
11/11/2020
MICHAEL C. VERIFIED CUSTOMER
Kelly was excellent as always!
11/11/2020
MICHAEL E. VERIFIED CUSTOMER
Berto Navarro picked up and returned our car. He was genuine, friendly and a wonderful ambassador for Longo Lexus.
11/11/2020
Tony L. VERIFIED CUSTOMER
Great service rep. I come back because of Robin.
11/11/2020
Leny P. VERIFIED CUSTOMER
Thank you Kelly for help I do appreciate
11/10/2020
Steve B. VERIFIED CUSTOMER
Frank was amazing... very helpful and a true professional
in every respect
11/10/2020
Mary B. VERIFIED CUSTOMER
Jim and all the staff provided excellent service! Paying online was awesome! It made checking out fast and easy. Please promote and encourage this option.
Suggestions for loaner cars:
Consider putting up a sign so customers know where the line is. The stickers on the floor are not visible due to the surrounding merchandise.
Expedite the loaner car process. The wait for the loaner car was a bit long.
Provide instructions on returning the car and inform customers of the online payment option. I didn’t know know where to return the car (do I wait in line?), the staff at the entrance did not know either.
11/10/2020
CLEMENTINA O. VERIFIED CUSTOMER
Great service!
11/10/2020
JEFFERY H. VERIFIED CUSTOMER
Great service experience!
11/10/2020
Lie S. VERIFIED CUSTOMER
Beau was very helpful when I changed the appointment date. He was professional and understood my concerns.
Longo Lexus has good service.