I paid over $ 2500 for parts and “repairs and was told my car was ready
for pickup. I trusted that everything was taken care of. I’m very disappointed
with my experience with Longo Lexus.
6/17/2021
Gilbert T. VERIFIED CUSTOMER
This is the second visit that Rudy has assisted me with and I appreciate his professionalism and understanding. He explained every detail of what would take place and kept me updated every step of the way.I will be asking for him personally every time I take my car for service or repair. Thanks
6/17/2021
GRACE W. VERIFIED CUSTOMER
Very satisfied with the service.
6/17/2021
Connie S. VERIFIED CUSTOMER
Frank is courteous and not pushy. Overall a good experience.
6/17/2021
David G. VERIFIED CUSTOMER
Perfect service. Nice and professional
6/17/2021
Jackie W. VERIFIED CUSTOMER
Friendly, efficient service, as always.
I received a call from Rene notifying me that my car might need a new master cylinder. A little shock ($700+.). But in a couple of hours I got another call and learned that I didn’t need a new one. Highly ethical service and honest employees. I appreciate that.
6/17/2021
Charlie C. VERIFIED CUSTOMER
Neat follow up.
6/17/2021
Joanna L. VERIFIED CUSTOMER
John provided excellent and amazing customer service!
6/17/2021
PAUL P. VERIFIED CUSTOMER
Frank was great
6/16/2021
WIL A. VERIFIED CUSTOMER
Yes everything was done professionally and in a very good standard thanks for all the good work
6/16/2021
KEN L. VERIFIED CUSTOMER
John yang was amazing. He took care of my issue and made sure my app works before I pick up my car. Unlike my previous visit, I specifically told them my app can’t unlock the car but he didn’t care enough to test it out before I pick up my car and told me to call customer service.
6/16/2021
Eva C. VERIFIED CUSTOMER
My visit to Longo Lexus was more efficient and more courteous the last time I was there. Kelly is to the point but Lacks courtesy or consideration to the customer. He is quick to the point and dismissing.
6/16/2021
William G. VERIFIED CUSTOMER
Great service!
6/16/2021
Consuelo M. VERIFIED CUSTOMER
Robin was very professional in getting my car serviced and back to me. He kept me informed during the process and steered me to the onsite Starbucks
6/16/2021
Zhong X. VERIFIED CUSTOMER
Professional and efficient
6/16/2021
Richard P. VERIFIED CUSTOMER
The communication from Man was great and the detail looks so clean!
I also sincerely appreciate the pickup and drop off of my car since we are not close to Longo, but you are the best for service.
Thank you!
6/16/2021
Josephine S. VERIFIED CUSTOMER
Jim Plamer took the time to take care of every detail of my concern and explained what I need to do with my new battery. Also the service was finished within the time frame he had told me.
6/16/2021
Salvador R. VERIFIED CUSTOMER
Edgar understood how ticked off that a "certified" car didn't run like a Lexus should. Even to the smallest concerns he addressed to make sure I left the lot loving my car.