It was an oil change, snd the timeliness that iit was done was very impressive.
6/23/2021
Denis P. VERIFIED CUSTOMER
Man Wong is awesome
6/23/2021
HERBERT D. VERIFIED CUSTOMER
excellent service.david parada
6/23/2021
Faisal A. VERIFIED CUSTOMER
Amazing staff as usual. Very quick and easy. Edgar was very professional and honest with me making sure I did not overpay for my service or replace unnecessary parts/fluids. He also helped me secure a loaner car which was very kind. The intern at the kiosk for the loaners was exceptional and very friendly to talk to. Only thing I could recommend improvement in is replacing car key batteries at the service desk should be free for people doing service on their car. It’s a minor thing but Newport Lexus and south County Lexus both do it for free.
6/23/2021
James W. VERIFIED CUSTOMER
I think you all did an excellent job detailing the car. Unfortunately, the interior lights were left on from the night before. I had to wait a while to get my car while they’re trying to jump start. Not a smooth transition but still a very good detail work. Thank you
6/23/2021
THOMAS W. VERIFIED CUSTOMER
Beau is a great Customer advocate.
6/23/2021
May Z. VERIFIED CUSTOMER
thanks
6/23/2021
Man L. VERIFIED CUSTOMER
Great service. Thank you
6/23/2021
Grace T. VERIFIED CUSTOMER
Good services
6/22/2021
Michael T. VERIFIED CUSTOMER
Once again, Outstanding treatment and service for my vehicle. I was very pleased.
6/22/2021
ANTONIO C. VERIFIED CUSTOMER
My service appointment was prompt and was done timely and was out in 1 hr n 1/2. Didn't have to wait long.
6/22/2021
Mei Z. VERIFIED CUSTOMER
Thanks
6/22/2021
JOHN M. VERIFIED CUSTOMER
Man was awesome as usually! Very helpfully and kept me informed the whole time.
6/22/2021
DAVID K. VERIFIED CUSTOMER
James is a great service manager
6/21/2021
Miguelito M. VERIFIED CUSTOMER
I got a complimentary service credit from lexus satisfaction and use it to get new tires for my 2012 CT200H hoping to leave some amount for future maintenance costs. I also brought a set of 4 genuine tpms valves for them to install.
Then got a call from service tech that one of my new tpms wasn’t holding air so they have to replace it.
I was charged for a new tpms for $115.00 where my new provided tpms valve
only problem was the valve core. I felt so much greed from the technician and
and service tech to charge me for a new tpms where all they should have replaced was the valve core which was maybe cents.
Overall this tire set cost me $998.51 which is rediculous! I should have just ask for a new set of tires and went to Americas Tire to get it installed and tpms programmed which would have cost me less tha $500.00. Service tech is totally
inexperienced. She have no idea what I’m trying to explain. She just go by what technician tells her and know nothing about other cost savings.
I feel that they where just trying to use up all my complimentary credit from Lexus.
6/21/2021
SCOTT D. VERIFIED CUSTOMER
great experience. thank you
6/21/2021
ROBERT H. VERIFIED CUSTOMER
Edgar was very professional and made sure that my vehicle was serviced as fast as the parts became available.
6/21/2021
Arnulfo H. VERIFIED CUSTOMER
Satisfied with the service.
6/21/2021
Mercy S. VERIFIED CUSTOMER
Very efficient, polite knowlegable.mostly courteous and understanding.