Extremely disappointed with corporate’s lack of interest in resolving the problem. They are aware of other vehicles with the same problem, but no solutions for now. Lexus hands are tied for now until corporate finds a solution. Not acceptable, considering what we paid for vehicle that is not reliable.
11/26/2017
Alicia D. VERIFIED CUSTOMER
I was extremely pleased with the service I received. Kelly was well prepared with the documents needed to get me checked in very quickly as well as having a loaner vehicle reserved for me. He was in contact with me throughout the day with updates. I tried to reply to the text notification but apparently it didn’t accept replies.
11/26/2017
Kil Y. VERIFIED CUSTOMER
Everyone was very courteous and efficient
11/26/2017
Marina N. VERIFIED CUSTOMER
Thanks for providing excellent customer service and for following up.
11/26/2017
Guillermo G. VERIFIED CUSTOMER
Great job done by Daniel Perez and the team at Lexus. Job. Well done. My vehicle was delivered on time and to our satisfaction. No complaints
11/26/2017
Jia L. VERIFIED CUSTOMER
very good
11/26/2017
Rollin D. VERIFIED CUSTOMER
Excellent as always ! Appreciate everything everyone does to expedite the services and repair. Mr. Ho has always been amazing and easy to work with and given the BEST PR service to us as clients. Thank you.
11/26/2017
Steven F. VERIFIED CUSTOMER
Julien Diaz, Always goes out of his way to make sure my car is taken care of will being work on.
11/25/2017
Sam L. VERIFIED CUSTOMER
As always, the team members from Longo Lexus has taken care of me. Eric though, goes beyond to make this fellow guest happy. Keeps me well informed of what's going on with my vehicle from start to finish. Plus, he added in a complimentary car wash without me asking. Now thats supreme guest service. Thanks Longo Lexus for your continued excellent service. Can't wait for my next scheduled service interval.
11/25/2017
Joan B. VERIFIED CUSTOMER
Excellent service. Attentive attendants.
11/25/2017
William K. VERIFIED CUSTOMER
We are amazed at how awesome Jennifer is. She is so excellent at her job, she makes us feel as if we were her only customers. She promptly returns calls and always gives detail info on what is happening. She is very professional and you are blessed to have her working for you.
11/25/2017
Dolly Thin. VERIFIED CUSTOMER
Very professional and courteous, very pleased
11/25/2017
Maribel V. VERIFIED CUSTOMER
Edward is awesome!
11/25/2017
Jody L. VERIFIED CUSTOMER
The car looks like new! Great job!
11/25/2017
Yvonne T. VERIFIED CUSTOMER
Good services
11/25/2017
Dana W. VERIFIED CUSTOMER
Have worked with Julian several times, he is professional and easy to work with. I look forward to working with him again in the future. Thank you
11/25/2017
Maria M. VERIFIED CUSTOMER
I was very happy with Eric Anaya with the service to my car thank you