Longo Lexus Auto Repair Service

Robin Ho was very professional and knowledgeable. I’m extremely happy with the services that I received from him. Thank you!!

He was helpful.

Jennifer always takes care of me and my car!

Daniel was great!

As always , Beau is very professional. I could have gone to other store to change my tire, but went back to Longo because of the service

Angelique was very courteous and professional. She is a pleasure to work with.

The best service ever.

Mr Edgar made everything easy for me. He explained the process and listened carefully to my concerns. Very professional and excellent service!

Surprised the lack of anyone servicing the custoner refreshment area...if I m not mistsjen, I observed the service manager have to go bring cookies to refill the box...after a fellow service tech brought some asain kids to the area ...

Jim does a great job handling my service requirements. He even was able to coordinate my service request of getting it completed by 1-130pm. That helped out a lot.

Everything went well!

Excellent

Angelique did an outstanding job! Great customer service. Keep up the great work. Thank you, Danny

We missed our appointment with our bank due to the prolong service time. We told Edward upfront that we only have limited amount of time & needed to leave by 3 pm for other appointments. Your Service Dept informed me that out of the two recalled parts, one came in, the other will take one to two weeks. So, we allocated enough time to do this & we informed Edward that when the other part comes in, we don’t have any problem to bring the car back at that time. However, Edward made an unilateral decision, without checking with us, to replace the second item because the part became available as the intended customer did not pick it up. At 3:10 pm, I walked over to Edward’s desk, he looked puzzled at why I was at his desk. He checked on the status in his computer & told me “it looks like the car is ready & paperwork is being processed.”, then it took until 3:35 pm before we got the paperwork. It’s important for your service representative to communicate with the customer regarding status & change of workscope to make sure the customer can accommodate the change. I think Edward wanted to do good, but he didn’t take customer’s priority into consideration & totally missed the mark. We picked up the car at 3:45 pm, totally missed our appointment.

Thank you for beeing so helpful

No complaints, excellent service

Very knowledgeable and good customer service.

Kelly is really great to work with! Very knowledgeable and professional!

He was very polite, helpful.

Jennifer is an excellent representative for your business. She is always completely professional, very cordial and handles everything exactly the way it is promised. She is sort of individual I would’ve been happy to have working in our organization. Fortunately I’m now retired. Thank you and and I will return when necessary.