James is always very easy to work with. Very good customer experience
1/19/2018
Meiling O. VERIFIED CUSTOMER
We paid $176 diagnosis fee to check why we can't open rear right window from Master switch. Lexus said it's master switch failure and asked for $841 for replacement. The next day we brought our car to a collision center for diagnosis of the same problem. They took 15 seconds to fix the problem without a charge. I was very disappointed about Lexus's wrong diagnosis. Being an official Lexus service center you should have a better skill than outside technicians. I was very lucky did not go for the replacement of master window switch, otherwise, I would have paid extra $841 because of your wrong diagnosis. To my opinion, the wrong diagnosis fee $176 should be returned to me.
1/19/2018
Jeff S. VERIFIED CUSTOMER
Great service!
1/19/2018
Lina F. VERIFIED CUSTOMER
Of course, I’ll do it. I have to tell them how awesome you are!
1/19/2018
Roslyn B. VERIFIED CUSTOMER
Great service from Christopher Mendoza. I will recommend him as an advisor to my family and friends.
1/19/2018
Kenneth C. VERIFIED CUSTOMER
Paymon was great and not the problem. Your parts department with their poor logistics and communication was the greatest failure. Plus, no quality check or control, extended the time the car was in the shop. Lastly, the headliner around the sunroof has dirt or grease on it. Likely the hands of the person re-installing same, but should not be there. Just adds to the overall poor experience. Your service department is a train wreck. Good luck!
1/19/2018
Johnny A. VERIFIED CUSTOMER
His awesome and I really appreciate his kindness and taking care of me and my car
1/19/2018
Jo B. VERIFIED CUSTOMER
Thanks so much for all your help today with servicing my Lexus!!!
1/19/2018
Nancy N. VERIFIED CUSTOMER
My appointment was at 10 am. I did not get helped until after 10:30. I think that is acceptable. What is the point of making an appointment? Delays are understandable, but to not be acknowledged at all doesn’t work for me.
1/19/2018
Robert H. VERIFIED CUSTOMER
Ramsin is absolutely the Best!!!
1/19/2018
Hua Z. VERIFIED CUSTOMER
James is the best!!
1/19/2018
Hans R. VERIFIED CUSTOMER
I wish you would keep me posted daily as to the status of my car. You.called me on Tuesday night for my approval for a new battery and promised to continue doing testing. But you did not call me on Wednesday until I called on Thursday and found out you were off. I left you a phone message and also a message for your partner by the name of Deep. That's when I found out that my car was ready for pick up.
1/19/2018
Devin M. VERIFIED CUSTOMER
Kyle was super helpful and explained everything thoroughly.
1/19/2018
Jeff V. VERIFIED CUSTOMER
Had a great experience and everyone was very friendly and helpful. Above and beyond my expectations.
1/19/2018
Joel A. VERIFIED CUSTOMER
Excellent service rep.
1/19/2018
Kerrie G. VERIFIED CUSTOMER
I appreciate your time to explain everything to me and I like getting the text messages. Everyone that I encountered was helpful, professional, and very friendly. Thank you.
1/19/2018
Xuemei Y. VERIFIED CUSTOMER
Today’s service is very efficient!
1/19/2018
James J. VERIFIED CUSTOMER
Very fast, and efficient. I enjoyed my experience here way more than i did at BMW when i owned a 7 series.