Thank you for helping me in my hour of need. I was not originally assigned to you but you took care of me just the same. Very much appreciated. Have a great weekend.
9/7/2018
Debra L. VERIFIED CUSTOMER
Melissa was wonderful. She listened well, was able to answer my questions, direct my issue to the right people and was very patient. Great service advisor! Thank you!!!
9/7/2018
Maricris K. VERIFIED CUSTOMER
Carlos listened to my concerns, and took care of the issues with my rear brakes having the parking brake incorrectly set by an outside auto shop. The quality of service and professionalism at Lexus Stevens Creek has been great!
9/7/2018
Bryan F. VERIFIED CUSTOMER
Ramsin is my guy! Top notch service each and every time. As always, thank you!
9/7/2018
Shirley A. VERIFIED CUSTOMER
Paymont did wonderful service for me. He had the technician go with me in my car to see the different things that I had found not performing correctly before the work was done and everything on my list was accomplished. And your service technician was wonderful too.
9/7/2018
Xiao D. VERIFIED CUSTOMER
Professional sevice and very helpful!
9/7/2018
Larry L. VERIFIED CUSTOMER
The service would be strengthened if the loaner car check-out sheet could be completed @ check-in & a copy given to the customer when the bill is paid.
This form is quite explicit for the dealers interest. It should be equally explicit for the customer.
9/7/2018
JANE O. VERIFIED CUSTOMER
Melissa was great - knowledgeable, helpful and got me inand out quickly.
9/7/2018
Mike X. VERIFIED CUSTOMER
Absolutely wonderful experience. Thank you Tony and co
9/7/2018
Elizabeth B. VERIFIED CUSTOMER
Thank you, Steve, I appreciate your help with my scheduled maintenance. Everything was just fine. Love my Lexus. One suggestion—I think it’s a bit prejudicial to tell customers that if you score your service anything lower than a perfect 10 it’s seen as a failure. It feels a little like pressure on your customers to give a 10. I think you should let the scores be what people think sounds right to them without that comment.????????
9/7/2018
Jaclyn E. VERIFIED CUSTOMER
Melissa did an excellent job of greeting me and keeping me informed throughout
the service process. She is an asset to Lexus of Stevens Creek.
9/7/2018
Peter S. VERIFIED CUSTOMER
James did a wonderful job. This was my first service with Lexus. He set my expectations and met them. The car did have to go back, as they didn't cleanly windows very well. An extra cleaning by the attendant after the 2nd cleaning had missed the streaking dud the trick.
9/7/2018
Phu L. VERIFIED CUSTOMER
Good services
9/7/2018
Po C. VERIFIED CUSTOMER
Vevery nice experence
9/7/2018
Johnny S. VERIFIED CUSTOMER
Extremely helpful and very friendly. He took care of everything that i brought to his attention. Thank you very much.
9/7/2018
Justin M. VERIFIED CUSTOMER
Great job
9/7/2018
Javed E. VERIFIED CUSTOMER
Satisfied with work. So far so good. Good job
Nathan.