Lexus of Stevens Creek Auto Repair Service Center

Great personal service! My first experience and it was amazing!

Great service and very satisfied with everything!

Dear Adrian, Thank you for your wonderful service especially the 10% discount which really helped out. Hope you had a wonderful Thanksgiving. Hope you have a wonderful Christmas and New Year's. Sincerely, Dianne T

Great service. Thank you so much!! ( note: i’ve been customer forever 10 years, including oil change service. This is the first time they didn’t put any gas to my car. I was looking forward to have full gas car. They change the service??) Thanks again! Miyuki

I purchased this vehicle in 2011 I made sure I took my car in to get the routine services so I can maintain this vehicle . I’ve had lots of work done to it not till my faults but to the fault of the manufacturer need a new engine in there my navigation doesn’t work the radio, doesn’t work , airbag recall Took it in for them to service the recall done several months later my airbag no longer works and Lexus tells me oh due to the age of the car there’s nothing we can do it’s going to cost you a couple thousand dollars to repair it . each time I go in all I hear is it’s an older vehicle that’s what has the problem that has but I have a vehicle much older than this but I still drive that I just do the basic maintenance and it’s not had any major problems I’m very disappointed with Lexus . I have found out that this car cannot work properly after eight years . That’s the time when I started having lots of problems with this vehicle and everyone in there keeps telling me due to the age of the car this is why these things are happening . You asked me for the server in the past I’ve given a survey I’ve heard nothing back from Lexus about my disappointment with the car . Especially when I bought it in 2thousand 11 it is a 2008 vehicle and no one informed me that the navigation wasn’t never updated when I purchased it into thousand 11

Dru was very helpful with answering all my questions and concerns. Very accomondating.

Best service I've in a long time ,Thank You.

Service is good. But when a customer commits to purchasing several lexus lines, one would appreciate added attention to their concern. I own 3 lexus. All 3 purchased over the past two years. I own 1 Porsche, I( albeit cost more than all 3 lexus combined) and the Porsche service is stellar over Lexus. Lexus should give better attention to ones concerns and stop leveraging the systems as the know all. People feel, systems don't. Keep up the good work Adrian.

Todd, Tony and the team were customer focused throughout my 3 visits for service. My wife and i are delighted to be customers of Lexiof Stevens Creek service department.

Ramsin, You were great ! Thank you! You listened to all my concerns! My car looks great! Now my “rocket” looks **** again!

I’m satisfied with the service today. Thank You,

Nice to meet you! Hope to have you as my service agent until you take over the company!

Thanks

Tony was thorough in his explanation of the charges and offered to answer any questions I have regarding my Lexus, and to assist me in the future. Thank you, so much for your excellent customer service. Happy Holidays

Prompt service. Many thanks. WAYNE F

Excellent service! Thank you

Marshall is curtious , friendly , and helpfull. He explain what was the service covers. He will be my new advisor.

Please correct the spelling of my name as follows. Jayaprakash Sheth. Also the two black loose plugs that I showed you weren’t installed. May be that can be installed during the next service now? Please let me know. Thanks a lot. Jayaprakash Sheth

Excellent service as always.

Great service as usual