Thank you Christopher Mendoza! You are always to helpful and professional. I appreciate it. I have completed the survey.
3/18/2019
Kim N. VERIFIED CUSTOMER
It was great that you guys take of the recall issue on the same service day, so I dont have to make another appointment.
Thank you for that.
3/18/2019
Deborah F. VERIFIED CUSTOMER
Excellent service. Thank you!
3/18/2019
Yichun D. VERIFIED CUSTOMER
Thanks so much Nathan. It was a great first-time experience on Stevens Creek service center.
I also had a brief conversation on the lack of quality software on Lexus with Nathan. I hope what I was told by Nathan that Lexus is working on this seriously is true.
Regards,
Yichun
3/18/2019
Joshua C. VERIFIED CUSTOMER
Friendly and highly knowledgeable! I look forward to working with him again
3/18/2019
Tam N. VERIFIED CUSTOMER
Thank you Tommy!
3/17/2019
John T. VERIFIED CUSTOMER
Thank you
3/17/2019
Mark A. VERIFIED CUSTOMER
Marshall Blank went above and beyond my expectations to solve the problem with my Lexus RX300. In addition, he ensured my service experience was truly outstanding! Thank you Marshall, and thank you Lexus!
Best regards,
Mark A
3/16/2019
Randal Tanh. VERIFIED CUSTOMER
Tony Machado is a wonderful adviser. I want to express my deepest gratitude for his superb service.
3/16/2019
Rachelle R. VERIFIED CUSTOMER
Hi Ramsin, you are the best! Thank you for giving me and my baby a rockstar treatment at Lexus. Thank you for making me feel at ease and still welcome when my baby was being so curious and wanted to touch and lick everything. The car felt so smooth as I was driving off. I appreciate the fact that the picking up and dropping off went so smoothly.
3/15/2019
Randy C. VERIFIED CUSTOMER
The team came through again with flying colors.
3/15/2019
Simon L. VERIFIED CUSTOMER
Great customer service and I like your service department. Thanks
3/15/2019
Miranda F. VERIFIED CUSTOMER
Great service, quick and easy. Staff seem so knowledgeable and are so helpful. I appreciated the updates on my car and love the loaner cars available!
3/15/2019
Kantibhai P. VERIFIED CUSTOMER
Excellent sevice good people
3/15/2019
HARRY J. VERIFIED CUSTOMER
Chris is excellent
Explains everything
Always a Smile on his face
3/15/2019
Roxanne W. VERIFIED CUSTOMER
Thank you Michael for all your help . i'm always anxious when I first bring my car in , although I know that Lexus never lets me down. Thank you for taking such good care of me and my car. I have been coming to Lexus Santa Clara for 10 years,and many years ago I was disappointed, and I came back with a complaint and people listened. The problem was resolved .That's a pretty good record for 10 years of service. From the time I dropped my car off, I then worked with you. Michael, and then the front desk, and everyone was so helpful, friendly, and
courteous.
Thanks for the great service!
Roxanne Wise
3/15/2019
Mulat T. VERIFIED CUSTOMER
Thank you for your help. It was not easy when you buy a new car and faced with the unexpected problems. Chris made the experience easy and help with the atmost professionalisms. Chris Mendoza’s has exeptional customer service skills. Thank you.
3/15/2019
Sabrina R. VERIFIED CUSTOMER
Great service! Thank you
3/15/2019
Jirina L. VERIFIED CUSTOMER
Michal was very pleasant to talk to, knowledgable,
helpful, kept me informed, called me as he promised.
It was a very good service experience.
3/15/2019
Giselle G. VERIFIED CUSTOMER
Thank you Tommy for being an awesome service advisor. I will definitely recommend you to my sister and anyone I know who has a Lexus.