Lexus of Stevens Creek Auto Repair Service Center

Awesome service as always

Everything went smooth & as I expected despite of PANDEMIC. Thank you.

Sophia was very kind and showed great customer service

Very professional and helpful. Explain everything. Great job. Thank you so much.

It was a seamless experience. Randy was stellar customer service ! Thank you!

Excellent, we appreciate your efforts

I really appreciate how Samson Du handled my concern along with a service manager(Todd Lebhan), and I am now satisfied with the service.

Lexus used to clean your car when you brought it in for service. Especially major service. And I understand we are living in a different time these days, but after spending $2500 on parts and service I would have expected at least a quick vacuum of the inside of the vehicle.

I get numerous calls to bring my car in so you would think the service would be stellar. The last time I was in it had declined as well but not as bad as this. I drop my car off with no problem being told that it should take around three hours - in the phone I was told under three but oh well. They explain that I need my tires replaced and give me a sheet on what tires they would use. I take that with me and do some research on the tires and find they are competitively priced so I call within the hour to say, yes put them on. We discuss another tire option for a bit but I say go ahead and put on. No other comments were made. I call back after 3 1/2 hours to get an idea of when the car will be ready as I have a 3 hour meeting coming up. It’s at that point that I am told that they have ordered the tires and the hope to get them in at noon. They are hoping my car will be ready by 3:00 pm. After dropping my car off at 7:00 am. 8 hours later. No mention the tires weren’t there, no mention it would take much longer when we spoke about doing it. This is not acceptable. In addition, I paid for the work online so that I could be in and out quickly. The paperwork is quick when I get there to pick it up but it takes an additional 20 minutes for them to bring my car around. 20 minutes? Your service has gone downhill the past 2 times I have been there. Has management changed? It’s too bad I purchased an extended warranty if this is the service provided.

Hes was a great advisor. Explained everything in a timely manner and made the process fast, easy and got me on my way without any issues.

Carlos is very professional and courtesy. He is a wonderful guy. I’m so happy to have him to take care of my car.

Randy it’s always a pleasure doing business with you. You are awesome and I thank you for always taking care of me. Thank you

Sophia was a great consultant. She was very friendly and helpful. I really enjoyed my experience with her. She went above and beyond to help me.

Thanks for a seamless comfortable experience

Thanks a lot for finding the radiator leakage early.

Excellent support from Deep- really appreciate it!

Good service!

Minh was great! Was disappointed with service management on delay since didn’t assign more than one technician. Hope they can remedy weekday workloads next time

Excellent service

Great service overall. Just wished they would have vacuumed the trunk.