Lexus of Stevens Creek Auto Repair Service Center

Thanks a lot for the prompt support during my appointment.

Great service experience! Thanks.

Excellent service as always

Hes was super helpful and answered all my questions. Would definitely work with him again

I was very pleased with the service. Randy was professional , friendly and efficient and I only had to wait about an hour for my car to be serviced. Great job!

AWESOME EXPERIENCE 2 THUMBS UP !!

So worth my time. Called, scheduled appointment, requested a loner car. In at 7:20 & out by 7:36. How much better could that be? Well, got a call my car was finished. Drove back at about 2:30 & out on 19 minutes. That's how service should be everywhere. Great job SC Lexus

Excellent service. Very well organized. In and out within 10 minutes in the morning and in the afternoon! Yay! Keep it up Lexus!!

Deep was very considerable and always keep us update! Great service!

Per the report I received from you, the required service was completed. I am still experiencing a slight pull to the left when the brakes are applied. I understand the technician who serviced my vehicle did not experience this on the test drive. I will continue to monitor this.

Randy, thanks for providing great friendly sercive. Also for handling the misunderstanding about the tire under warranty by complementing the next 55k service. That was a reasonable way to handle it and I'm glad you were able to come up with that resolution. See you in September! Thanks.

Great Advisor. Thanks Minh

Dear Mr Tommy, Thank you for another excellent service. You always goes beyond & above. We are looking forward for next great service!! Thank you ????

Tommy was very helpful and professional.

Very helpful; a pleasure working together.

Thanks for great service Michael.

Great service! Wonderful experience!

Hi Deep, Sorry I was busy and could not complete the survey. Will do it by Monday. Thank you for your support. Thu

Hi Michael, Thank you for your help, I do appreciate what you did for me. It is convenient to drive up and drop off my car at the scheduled service time. However, I felt rushed to make my service decisions as I don’t know what typically goes into each 5-10k mile services. I did want to cut down the price of a typical service and you helped me with that by telling me what they do in the service. However, with that being said, I do wish I was presented with a printout or view of the receipt before having my car go into service. If I had known that the changing of two air filters (that theoretically only takes about 10minutes to do at the most) was going to cost a total of $83.35 for just the labor, I would have not chosen that part of the service. I don’t know how these prices are determined, however I do know that the price of labor for those air filter replacements were too high. I guess I’m a little bummed that you didn’t point that out, especially since I asked if I could cut down a few items of service in order to lower my price because I cannot afford to have the entire service that goes into the 60k mile service. I know there isn’t much that I can do to take that service back at this point, but I will likely be taking by my car elsewhere for the more routine maintenance. Thank you for reaching out. - Jessica L

Great service, thank you.