Was greeted promptly upon arrival. Gary met me and walked me through and explained what was going to be done at my appointment. Then picking up car same thing happened and checking out just as easy.
10/25/2017
Ching S. VERIFIED CUSTOMER
Service is ok but the driver’s floor mat gets dirty and wet.
10/25/2017
Hyma V. VERIFIED CUSTOMER
Nathan Chavez is a super star. Provided us the best service.
10/25/2017
Shawn D. VERIFIED CUSTOMER
Chris was engaging and always kept me up to date. The team did a good job! Thank you.
10/25/2017
Gwendolyn M. VERIFIED CUSTOMER
Excellent service
10/25/2017
Jui-Hsin C. VERIFIED CUSTOMER
Very pleasant
10/25/2017
Melissa R. VERIFIED CUSTOMER
Jerry C. Lucas is the bomb.com.
10/25/2017
Nisha P. VERIFIED CUSTOMER
Great service
10/25/2017
DELIA G. VERIFIED CUSTOMER
This gentleman was super answered all questions and was very patient with” elderly customers Aplus
10/25/2017
Richard S. VERIFIED CUSTOMER
I was very happy with the service provided by Chris Mendoza. He was attentive and a pleasure to work with. Nothing but praise for the job done by Chris
10/25/2017
Yoon C. VERIFIED CUSTOMER
Gary always provides the excellent service; thorough and detailed, professional yet very nice. I am so glad he returned to Lexus.
10/25/2017
Gwen S. VERIFIED CUSTOMER
I made an appointment for service over 2 weeks ago and asked for Frank Moreno to assist me. When I arrived for my appt, I was informed that Frank wasn't there, and his assistant was also not available, that I would have to take "next available", which I did. I felt I was being "run around" The service was ok but when I picked up my car, no one explained anything to me about the service. The paperwork I received states that the AC filter requires further attention. No one explained that to me. Is something wrong with AC? Not the type of service I had expected!
10/25/2017
Nghiep D. VERIFIED CUSTOMER
Nice service. Thank you.
10/25/2017
Raymond C. VERIFIED CUSTOMER
Sherwin’s customer service is top notch!
10/25/2017
David J. VERIFIED CUSTOMER
Scheduling is difficult requiring long wait times to be seen.
10/25/2017
KRISTEN T. VERIFIED CUSTOMER
He did a great job and kept my timeframe in mind so I would make my appt in time.
10/25/2017
Betty H. VERIFIED CUSTOMER
Excellent service provided by Tony and Bob!
10/25/2017
Raymond C. VERIFIED CUSTOMER
Sherwin always provides us with the best quality customer service!
10/25/2017
MANDY T. VERIFIED CUSTOMER
I was told the parts were $510 for antenna and $528 for the heater. I asked twice to confirm. Kyle also stated he didnt expect the parts to be as expenseive as they were. I agree anyways to fix my car. When I pick up my car, the bill states the total labor was most expensive ($500 each) and the cashier was like, oh your part was only like $100. I state thats not what I was originally told. I want to believe someone just entered the costs for the parts and labor incorrectly. If not, and it truly is as I was billed; then, I was lied to. Makes me seriously reconsider coming back.