J was great excellent service car running well all issues taken care of
8/29/2023
Beverly C. VERIFIED CUSTOMER
I look forward to the survey and will give 5 stars when answering it.
8/29/2023
Richard S. VERIFIED CUSTOMER
Anderson Weber and John Wihlem did an excellent job for me today along with the technician that worked on my truck. The technician was excellent in his working on my vehicle. thank you for your outstanding service!!!!
8/29/2023
Darlene E. VERIFIED CUSTOMER
Friendly-knowledge-explained things to me
8/28/2023
Adeline G. VERIFIED CUSTOMER
Always efficient, effective and courteous service with you.
8/27/2023
Tyler T. VERIFIED CUSTOMER
The people in the service department are very helpful and friendly! Took a little longer than I anticipated but im new to this dealership stuff. Thanks!
8/27/2023
Gregory M. VERIFIED CUSTOMER
Outstanding as always.
8/26/2023
Marilyn R. VERIFIED CUSTOMER
Well done and quickly.
8/26/2023
Ashley G. VERIFIED CUSTOMER
Your service department is always a 10/10!
8/26/2023
Wendy J. VERIFIED CUSTOMER
Wonderful service. Thank you!
8/25/2023
Robert B. VERIFIED CUSTOMER
Bill Stierman is a top-notch service advisor. We have been working with
Bill since 1999. Our new 4Runner ( at that time) overheated at the beginning of our trip to Colorado to visit our daughter. Sunday morning
I called Bill and told him we were at the dealership.
I believe he also called Mike who has since retired,
I think. We were allowed a loaner and upon our return everything was repaired. We’re still driving our 4R. We drive 70 miles one-way for service confident that Bill will treat us right. He’s an A-1 advisor to us.
8/25/2023
Gena H. VERIFIED CUSTOMER
I have had numerous problems with this vehicle and have not had the best customer service at Anderson Weber either. For this last issue my van was also scheduled for an oil change and it did not get done so now I will have to bring the vehicle back again even though it was in the service department for almost 2 weeks. It’s irritating, inconvenient and sad that a $60,000 vehicle has had so many issues just over a year of being brand new.
I would not recommend this vehicle nor Anderson Weber as a place or vehicle I would buy again.
8/25/2023
Erin L. VERIFIED CUSTOMER
Love you guy's!!!
8/24/2023
Virginia G. VERIFIED CUSTOMER
My husband and I have leased 3 vehicles from your dealership. I would recommend the dealership to anyone!
8/24/2023
Thomas W. VERIFIED CUSTOMER
Staff was, as always, very helpful and answered my questions. I had concerns that I might need brake work, but they checked the brakes and found that wasn’t necessary. I have been a maintenance customer of AW for six years and feel that I have always been treated fairly and honestly. The service department is very helpful in maintaining existing vehicles, and I have never felt pressure from them to trade in or replace my vehicle (which I want to keep running for done years). The service coordinator provided me with a loaner car as my work would likely take up most of the day. This was another excellent service encounter with AW.
8/23/2023
Mike M. VERIFIED CUSTOMER
Phenomenal job and completely satisfied with the work. Thanks.
8/23/2023
Joyce C. VERIFIED CUSTOMER
I scheduled a service appt online. Received confirmation of the appt by email and text at the time I scheduled it. A few days before appt, received a text reminder as well as day before. Arrived for the appt to learn I had no appt in the system. Apparently the online scheduling system does not always “show up” in the system w appts. John handled this quite well, without pause he worked in my service. Just puzzling why online scheduling is not reliable.
8/22/2023
Thomas B. VERIFIED CUSTOMER
Knowlidgeable and courteous!
8/22/2023
Matthew L. VERIFIED CUSTOMER
Wind noise is not fixed. I specifically asked Bill to verify it was fixed before it was returned. Bill had also left for the day so I was handed my keys by the nice lady at the service desk. While arranging service Bill told me I had to call back to confirm a loaner car was available. I found this request stupid as he should have been able to call me with the confirmation. I was given a camery for a loaner. 2 car seats was tight. Was 2 steps down from a highlander platinum. Also a missed opportunity to demo a minivan or larger SUV.
Headliner appears to be Greasy/ dirty from the sunroof gasket install.