Martin Rosales very very helpful with my service today.
2/12/2026
Tamara T. VERIFIED CUSTOMER
Prompt check in, professional and friendly. Kept me up to date of vehicle repair status.
2/12/2026
Erick L. VERIFIED CUSTOMER
Excellent
2/11/2026
Mike H. VERIFIED CUSTOMER
I was dissatisfied with my experience at MK Smith dealership 02/09/26. I scheduled my truck drop off days in advance and was in need of my truck to be checked out for a check engine light alert but was told it could take days just to be looked at, with no clear timeline for repairs, possibly a week or two.
This was blamed on a lack of diesel mechanic staffing and not so diesel friendly establishment making diesel customers feel like a low priority. I was given the same treatment and explanation over a year ago when I tried MK for a similar check engine light alert. That’s not acceptable, and I hope they improve staffing and turnaround times moving forward under the rebranding of establishment.
2/10/2026
Robert S. VERIFIED CUSTOMER
I took my vehicle in for $119.95 oil change and tire rotation. When picking up the vehicle I was told my bill was nearly $200. After getting that corrected my new bill was $120.42.After making the payment i looked at my paperwork and noticed that i had over $30 in rewards. I wasn't even aware that i had any and was advised after the payment was completed that I have to specifically ask to use my rewards. The cashier mayvhabe beem able to reverse and reprocess the payment however i was in a hurry and already frustrated so i just made sure the points wouldn't expire and left. After getting home and reviewing my paperwork further it specifically states that my tires WERE NOT ROTATED which should have been included in the $119.95 package that I originally agreed to purchase. In the end I paid more than the $119.95 for less service and on top of that I did get my $30 credit. Now I am regretting not reprocessing my payment to use my $30 rewards points as I do not think I will be returning to MK Smith for service in the future
2/10/2026
Monique W. VERIFIED CUSTOMER
Mr. Gary was polite, kind, and spoke very clearly about the proposed services my 2020 Traverse needed. He outlined all the charges and made sure I understood. I’m very grateful. When I received my car I had confidence everything was safe. Special thank you to the mechanic who took care of me. I appreciate your time and attention to detail.
2/7/2026
Gerald S. VERIFIED CUSTOMER
Martin was courteous and professional
2/7/2026
Frank B. VERIFIED CUSTOMER
I am a a retired GM. In my years of service I expected to give Customers
Excellent care and Service. Jennifer surely meets these criteria as a customer service representative. Has knowledge and care for the client.
My pleasure to work with a top knowledge and professional employee.
Please give her my satisfaction in handling my vehicle. I will highly recommend her to my friends and family. A happy Customer.
Frank B
2/6/2026
Patricia N. VERIFIED CUSTOMER
She was very nice and informative.
2/6/2026
James C. VERIFIED CUSTOMER
J Hunt was extremely helpful and professional. She assisted me to get my truck fixed and took my insight into consideration. This was the first time using the dealership and I am happy to begin a long term relationship with my truck and this dealership. Thank you!
2/5/2026
Marri O. VERIFIED CUSTOMER
Jay, you're amazing! Service, you're amazing! Thank you all!
2/5/2026
Melinda&Javier C. VERIFIED CUSTOMER
Martin was very professional. He went above & beyond to make sure our car was serviced properly. We appreciate everything he did for us.
2/5/2026
Amal Z. VERIFIED CUSTOMER
Just on time and as promised well done.
thank you
2/5/2026
Carmen G. VERIFIED CUSTOMER
Awesome service
Awesome people
Thanks
2/5/2026
Herlyn M. VERIFIED CUSTOMER
Thank you for being kind
2/5/2026
Javier O. VERIFIED CUSTOMER
I just want to say thanks for assisting this recall and for your service.
Thanks Gary and Alfred. God bless you.
2/4/2026
Raul O. VERIFIED CUSTOMER
Great customer service, great turn around, and great cost
2/4/2026
Chris A. VERIFIED CUSTOMER
Jennifer was communicative and easy to reach. The loaner vehicle was easy to secure. The technicians did a thorough job in addressing my concerns. 5 stars for M.K. Smith Chevrolet. Everyone there is great to work with!
2/4/2026
Heather G. VERIFIED CUSTOMER
I scheduled the appointment and included what needed to be done. I waited in my vehicle and then a guy came out of the office and took my information and video of the. truck and then proceeded to tell me that he wouldn’t be able to get to my truck that day because they were closing early. I have had issues with the service center the last few times I have gone in. Because of this, my next vehicle WILL NOT be a Chevy.