Very impressed with the service they gave me and in a timely manor. Very kind and very impressed with the dealership in general
9/25/2019
Michael K. VERIFIED CUSTOMER
I have been in customer service for 20 years and Robert is top notch. Great service. I would gladly send my customers to him for Honda service any time. Thank you so much for a great and quick experience.
9/24/2019
Mark M. VERIFIED CUSTOMER
Pleased that my service was delayed in order to get the right oil. Doing it right is always the best.
9/24/2019
Steve L. VERIFIED CUSTOMER
David **** is great to work with. Very customer oriented and goes above and beyond to make you satisfied in your service. He went out of his way for me as I was in a real time crunch to make it to an appointment I had. I ask for him any time I come in there for service. Excellent employee as he represents the dealership well.
9/24/2019
Sarah C. VERIFIED CUSTOMER
So far it's been a good experience.
9/24/2019
Melia P. VERIFIED CUSTOMER
Robert has been fantastic every time I visit Surprise Honda. Thank you for the continued great service!
9/24/2019
Leonard Diane. VERIFIED CUSTOMER
Great service
9/24/2019
Terri B. VERIFIED CUSTOMER
David is always great. Excellent customer service
9/24/2019
Judy K. VERIFIED CUSTOMER
After a tire rotation, my tire sensor light came on. I have not had a problem with my tires until today.
9/24/2019
Beverley J. VERIFIED CUSTOMER
I had a problem that was not clear as to its origin. Problem was handled in a timely manner and later explained.
9/23/2019
Tracie H. VERIFIED CUSTOMER
Waited in my vehicle around 5 minutes, I had to get out and walk in to check in. Even so, I had to wait another 5 minutes. Pickup was the same. I walked in and wasn't helped for 5 minutes. Employees walked by me so many times without acknowledging me.
9/22/2019
Michelle M. VERIFIED CUSTOMER
The service was great! Al explained the service being done to my car and kept me updated on any findings and the progress. I was pleased with the service provided.
Al was great - thank you!
9/22/2019
Robin O. VERIFIED CUSTOMER
David **** is an absolutely wonderful service advisor! He’s been my service advisor ever since I bought my 2011 Honda Fit at Arrowhead Honda. I was devastated when he left thee and absolutely thrilled to discover he was working for you! He always takes care of me and my vehicle very promptly and keeps me on pointe with all my service needs. He also goes the extra mile to treat this old lady as a very special person. I feel like a queen whenever I bring my vehicle in for service and I don’t mind in the least paying for top notch service!
9/22/2019
Robert V. VERIFIED CUSTOMER
Excellent experience with the service department and a beautiful customer waiting area. I will be back!!!
9/22/2019
Adolfo R. VERIFIED CUSTOMER
Michael Tormollan is a very respectable and very helpful man.