Surprise Honda Auto Repair Service Center

Levi is an amazing service advisor.

Levi’s is great! Keeps me informed throughout the service process and doesn’t overpromise. He’s always clear on what will happen.

Nathan was very friendly and fast!

Levi was great.

Mike was very helpful and quick to call back and follow up! Surprise Honda got my car in right away and fixed it same day. Thank you!

Nathan is always helpful. A great asset for your company.

Levi was fantastic! Thoroughly satisfied! Thank you to Levi!

Alfredo always gives the best most professional service. He keeps me coming back.

I trust Nathan, he is up front with me on what my car needs and what it doesn’t need. Nathan has always treated me with respect!

Levi is always very professional and straight forward with the status of the service. Appreciate the level of attention he provided during my visit.

outstanding! Made a bad good! Excellent service!

He was great! Professional, courteous, thorough on his explanations! I give him a 10!!

Helpful as always, great customer service

He was able to get the inspection completed in the time frame that I was told it would be done in.

The guy who checked me in forgot to tell Lyft I needed a ride for almost 45 minutes and only after I asked how long it would be. No one told me the car was done until I called several times because I had an appointment I made them aware of when I dropped the car off. My car isn't fixed because the entire staff didn't have an Android to test the program, and then the guy who checked me in started speaking to me like I was stupid when I tried explaining the phone provider. Apparently google Fi isn't a service provider in the Honda list but they have been out for 10 years. Then my phone isn't in the list of devices either because no one has updated the website but that's been out for two years.When I asked for a TSB I got a webpage print out. When I asked for the service director I was told he wasn't in and rather than addressing my concerns they called the lot attendant to get my car and hurry me out the door. So now I have a phone that won't work with my car but the reason I upgraded to this car from my prior HRV was for Android auto that doesn't work now. LAST HONDA WE WILL EVER BUY!!! Especially from this dealership. Oh and my husband's and my accounts are mixed up with our names on each other vehicle and even though every visit I tell them to fix it and we got rid of the civic in 2019 they don't remove it from our profile.

Excellent service.

Michael listened to my concerns & provided efficient, professional & beyond the norm service concerning my vehicle.

I always have a great experience when I take my vehicle in. Nathan is always so professional and courteous.

Great friendly customer service. Very nice well spoken service advisor. Mr. Bustamante

Nathan greeted me when I arrived which was nice. Service was done in a very reasonable amount of time (one hour). Nathan clearly explained what would be done and let me know how things went when service was completed.