Service was excellent . Friendly and professional.
12/24/2016
ART H. VERIFIED CUSTOMER
In my opinion the repair took to long.
10 days . Our vehicle has been in for repair 2
Twice for the same thing, throttle body.
The second time the transmission when out
Also . No one was able to tell me why a
Transmission would go out in 15000 miles.
I have lost all confidence in the vehicle . It has
Been totally unreliable so far.
Very unsadisfied customer.
12/23/2016
DANIEL T. VERIFIED CUSTOMER
Your staff from the start were great. I could not asked for more. Even with the holiday rush and busy schedules they went above and beyond. Merry Christmas.
Thank You,
DANIEL T
12/23/2016
STEVE R. VERIFIED CUSTOMER
Everything done in a timely manner as quoted. .
12/22/2016
ERIC R. VERIFIED CUSTOMER
My truck was repaired in a timely and professional manner. I am very satisfied with the service I received.
12/22/2016
BEVERLY M. VERIFIED CUSTOMER
Very good job. Quick and efficient
12/21/2016
JOY K. VERIFIED CUSTOMER
I am just frustrated that the problem wasn't found/fixed. This was the 2nd time I had it in the shop for the same reason without results. I was however treated respectfully and with kindness. Thank you! Merry Christmas!!
12/21/2016
JOANNA W. VERIFIED CUSTOMER
Adam was awesome! Very friendly and kept me updated on progress and timing. I'll come back to Adam every time!!
12/21/2016
FRANK N. VERIFIED CUSTOMER
Great Service
12/20/2016
BENJAMIN V. VERIFIED CUSTOMER
Everything went well. They took care of my trucks problem in a timely manner and I was satisfied. Adam and another young lady help and explained what was wrong and they took care of it I commend them both on a job well done. Thank you.
12/20/2016
DOUG B. VERIFIED CUSTOMER
Adam and the team are always courteous, knowledgeable service providers
12/19/2016
BILL F. VERIFIED CUSTOMER
Josh was great and communicated with me consistently to let me know what was going on with my vehicle. It was incredibly easy to set up an appointment, as well as understand the process behind getting my car fixed. Thank you!
12/18/2016
CAROLYN S. VERIFIED CUSTOMER
My car died after picking it up. I had to call for assistance.
12/18/2016
ANTHONY R. VERIFIED CUSTOMER
It was the best experience I've ever had at a dealership. Josh Newman went above and beyond.
12/17/2016
STEVE G. VERIFIED CUSTOMER
The repair to my 2017 Explorer was great. But the service department forgot to do my detail that was on my due bill. I work Monday to Friday and it is very hard for me to take it back my wife is not happy about it and since the Explorer is for her. I will call to my sales person to see what can be done.
12/16/2016
PHILLIP R. VERIFIED CUSTOMER
Good customer service my confidence in Chino Hills FORD ,is something that has to be earned thank you to my service advisor Adam . Other than the hick up with the computer server .. Great Job....
12/16/2016
TRAVIS D. VERIFIED CUSTOMER
The team was awesome in accommodating my needs and finding a price in which I can afford. JJ is an asset to your team. He had me cracking up the intire time and offered me a couple different services to make my experiance better. Thanks for everything!
12/15/2016
WILLIAM C. VERIFIED CUSTOMER
Don't bother!
12/15/2016
PHILLIP E. VERIFIED CUSTOMER
Thanks
12/15/2016
RICK S. VERIFIED CUSTOMER
Exceptional service from Raduel. Just moved here from the east coast and really impressed with the service department and the quick lane staff. Best experience at a service center !