I am just recovering from knee replacement surgery. Rudy made sure he brought me everything I needed to see or sign so I didn't have to walk very far. I really appreciated the extra effort he put forth to save me unnecessary walking.
1/21/2017
JULIAN L. VERIFIED CUSTOMER
Friendly fun staff
1/20/2017
DONNA G. VERIFIED CUSTOMER
I was amazed at the service I received. I was really surprised how well I was taken care of during my time there
1/20/2017
Nathan C. VERIFIED CUSTOMER
I was informed that the simple recall would only take 45 minutes of my time. Instead, there was a wait of just under 3 hours. I wasn't provided with any status updates until I returned to the Service Advisor area. Upon my return I was told my vehicle was ready. After that, there was a mixup with my information and I was handed the incorrect car keys. After this, the Service Advisor came to the Cashier area and stated that there was an additional update for my vehicle and was taking longer than anticipated. I waited another 40 minutes (for a total of just under 3 hours) for the final update to be completed.
1/20/2017
DAVID H. VERIFIED CUSTOMER
Naeil was very professional and accommodating. He represented Hardin Honda at the highest level.
1/20/2017
Stephen J. VERIFIED CUSTOMER
Jim Marsh is terrific.
1/20/2017
Rhoderick Allan. VERIFIED CUSTOMER
Thank you Martin Garmendia, keep up the good work.
1/20/2017
Sandy C. VERIFIED CUSTOMER
My associate was extremely friendly and informative. He was great!
1/20/2017
Gerald P. VERIFIED CUSTOMER
Quick, reliable, friendly and affordable.
As usual. Thanks.
1/20/2017
CYNTHIA E. VERIFIED CUSTOMER
I have had a few unwelcoming experiences with your reps however, Rodolfo is an exception. He is always kind and respectful. This is paramount to the customer service world.
In closing, I would like to add that the lady in the service area which I believe to be the supervisor can be very condescending.She does not accept feedback very well and quite often takes it personal causing strain when dealing with her. She came up to me yesterday while standing with Rodolfo and made a nasty remark which I chose to ignore because at the end of the day, it would be useless to entertain her demeanor. I look forward to speaking with someone about her. And again, Rodolfo stands out. Kind courteous listens attentively and gets the job done. He takes his time to explain things and most importantly,he knows how to tell someone that they're car will need more work than they thought. Team Rudy.
CYNTHIA E
1/20/2017
Walter A. VERIFIED CUSTOMER
Great Job Guys!
1/20/2017
SHELBY G. VERIFIED CUSTOMER
This visit was awesome. Chris was super friendly and made sure to get my car in and out at a resonible time. Thanks Chris!
1/20/2017
Trina H. VERIFIED CUSTOMER
Very good. Services adviser is very nice person.
1/20/2017
JOSEPH L. VERIFIED CUSTOMER
The customer is good but the wait is kind of long for oil change and wait for 2 hrs. I suggest they should get it done little more faster. Other than that I am happy with the service.
1/20/2017
JULIUS G. VERIFIED CUSTOMER
Very nice and courteous.
1/19/2017
Nora A. VERIFIED CUSTOMER
We were on vacation and they were able to repair our crv very quickly.
1/19/2017
BONNIE H. VERIFIED CUSTOMER
Jim Marsh is fantastic !!! Without his great service wouldn't continue being part of the Honda family. Currently own 4 Hondas. 1998 to 2017. Well done Jim. Service keeps me coming back.
Thank you.
BONNIE H
1/19/2017
SANGITA P. VERIFIED CUSTOMER
Good service
1/19/2017
Sunil A. VERIFIED CUSTOMER
After service, my passenger window glass is not going down. I brought this issue to the representative but he just striked it off by saying that they have done nothing to it instead of fixing it. I am totally dissapointed by the service that you guys have provided me with.