Hardin Honda Auto Repair Service Center

Part not available at the time of service.

Very courteous and detail service make me feel comfortable while making service with Hardin Honda.

Job

Thanks

1. I specifically asked for NO 100,000 mile maintenance at this time. I asked for the basic services package and spark plug replacement. I was charged for valve replacement as well. It was explained to me that those two come as a package, but I did NOT CONSENT to a package, just spark plugs. I also NEVER signed a waiver for valves. I gave verbal consent for SPARK PLUGS ONLY. 2. I did receive a reimbursement but only after my father called your service center. The staff did not listen to my reasoning as a woman at the time of service. It’s 2018, this sort of behavior is concerning. I would urge you to promote a culture of transparency at your center, but you obviously make more money ripping people off by being unclear and signing customers up for “packages” instead of doing what they asked. Shame on you and your employees. 3. I was told I received an email invoice of services, but I did not. 4. Whoever was working as cashier the morning of 1/7 was incredibly unprofessional and rude. I called to check on the status of my car, she told me it was ready, then when I arrived at the location she said the car was not ready. When I told her that she had told me it was ready on the phone, she Reacted very much like an adolescent having an argument with her mother, and told me “she had not said that.” Due to her error, I wasted my time, as well as a friends time. In addition, instead of listening to what I had to say about the matter, she said “well what I said was...”. These actions were incredibly unprofessional and severely decreased the experience I had at your service center.

He is very kind and helpful.

Your staff are always knowledgeable, polite, and explain and answer questions politely and thoroughly. Thank you Sharon

Great customer service Like the compliment coffee ?? ????

I did had a concern with my vehicle regarding at least two concerns. My drivers seat belt and the trunk door. Looks like the second item is going to be fixed. I was satisfied with the service writer.

I’ve done my oil change there twice now and both times I had a good Experience. Cezar was amazing and has great costumer service skills. Anyone I’ve come in contact with has been friendly and helpful. I love the fact you provide shuttles for your costumers. Thank you! Thanks to Cezar I was able to take advantage of the shuttle service today.

The best service writer there is. Great service department.

Yes he was very helpful on all service options available for my vehicle

I had a great experience with excellent customer service!

Job well done

Darin was super informative and kind. Service was as expected. Thank tut.

Naeil was amazing! He was very helpful and knowledgeable. Naeil Made me feel like I was a friend. Totally going back to him for more services!

Alfredo is the best ????the best no words just the best

Great experience

Byron assisted me last time and had exceptional customer service handling my circumstances. He had me in and out in 5 minutes. This time I knew I was in good hands when I requested his assistance with my car again and he was available immediately. To my delight, my car was serviced and ready earlier than planned and again this was another comfortable process. He made sure my child’s car seat was readily accessible for my transition to the shuttle. Thank you Byron and I hope to see you next time I have my Honda serviced at Hardin Honda!!

I feel happy with you guys.... thank you so much and Happy New Year 2019