Gosch Toyota Auto Repair Service Center

Jasse **** was best

Kevin was great for every step of my service.

Took quite a bit of time for a tire rotation and inspection. I watched and my car sat in the back lot for almost 2 hours before it was pulled into the bay. What was the point of me making an appointment at 845am if my car wasn’t going to be pulled in until 1045am? I would understand if I was doing oil change and you wanted to give the oil time to cool, but it was the tires…they don’t need to cool.

I was there since 11 o’clock and I didn’t get out of there till almost 5 o’clock 530 but everybody is so friendly there. I didn’t even care if I was late or not very clean professional people and always asking if you’re OK that was my experience at Toyota and Hemet thank you for your service and I wish I can do more to my car but with funds I cannot afford it thank you to all the staff, especially Jewel and William the service man. From Sarah V

First, I brought in for routine oil change. Was told there is another recall for this truck-second already. Recall and oil change would be 5 hours wait time. I explained to just do oil change, I don’t have time for 5 hour wait. Now, I have to return another day and waste my time do to a recall. Second, I explained that I did not want car wash, when truck was completed I saw my truck go through car wash. I immediately told representative I have gas cans in back. Representative said, oh it should be fine. What is that? They brought truck to me and I smelled gas spilled throughout truck bed. I asked why did you take it through car wash when i said not to. No response. I immediately started to wipe down my truck to get it off, no one helped or asked if it was ok. Very dissatisfied in the service.

Great work, thanks William Barnhart

Great service

William was great! Very helpful! I will be going back to him when it’s time for my next oil change!

Staffat the service desks all seemed stand off and rude, including Jason. On arrival he came off as irritated that he had a line of people he needed to help and acted as if I was trying to skip the line (and I wasn’t- the lady who checked me it told me to wait at his desk, I just didn’t see a line as I came in the door). So I asked for someone else to help me as lots of other people were at desks without customers. That guy also seemed rude and when I asked for an update about my car after a few hours they kept saying I had to talk to the Jason guy who I had already asked not so deal with. On his part, Jason did attempt to apologize, but it didn’t really improve everyone else just seeming like assholes as well.. Just overall bad experience at Gosch service department. Also, I think 2 and a half hours for tire rotation/basic maintenance is a little ridiculous considering I had an appointment. Oh and I told them I wanted t have a ding looked at or schedule it to bring in later and totally got ignored. And my brake pedal squeaks so I asked if they could look at that and the guy helping me said that it was probably normal… So, anyway, I don’t think anything will improve over at Gosch so I’ll just go back to taking my car to Temecula Valley Toyota for better service going forward

Everything was all good thank you very much

Kevin was very professional and courteous. His work estimate was complicated on time.

I was told the oil change and 15,000 mile service would last 2 hours. Since I live 35 minutes away I stayed. It took just over 4 hours to complete the service.

Not happy with the way I was there

Jason was great.

Great customer service Tony was very helpful.

Jesse was efficient. I’m satisfied with the service. Thank you

I was very pleased with the service today. I am very happy with your dealership there in Hemet off Warren Road and will continue to take my vehicle there for service Jacquie M

Ned was so helpful with my husband, 9 month old, and I! He handled any issue with ease and reassured us we were in good hands!

Great service, Tony is the best!

The service adviser answered all my questions promptly. Very kind and cordial.