Piercey Toyota Auto Repair Service

Thankfully

Great service!

Great service

Today i have bee waiting for 4 hours to get car and found out my car key got broken when i decided to change battery. But the key was not fixed it at all. Then i came back to dealer again to fix it. That made me driving there and waiting for there total 40 minutes. Today it wasted my time in car dealer

All good

Everything was great but the tire rotation didn’t happen

Good customer service!

Thanks to Miguel Lopez for his professional customer service.

Good adviser and job had been done in a short waiting time Very satisfied

You did a good job

Krishneel, was wonderful to deal with. He answered all my questions and got me in and out right away.

I have taken my car to Piercey Toyota for about 10 years and my advisors have always been more than great but this was a bad experience. I can go on and on but here are a few details: later than estimated the advisor came to tell me that additional work - water pump, battery etc was needed- it would take 2-3 hrs extra but they had the parts available. Usually you give me a call to discuss mid-service. So since you had the parts (supposedly) I decided to take a Lyft rather than a rental car. She called me when I was at home saying that they did not in fact have the parts! They would come from Napa. For me that is a town. After some discussion I found out that she meant a brand. If this had been made clear, that it would take an extra day I would have taken a loaner car. I was told that my battery was defective but and that there was a recall which would give me $32 in discount. I had no problem with the battery but since there was an issue and a recall I said go ahead and change it. When I picked up the car I could not see the discount. The advisor then said it did not apply to my battery- It was not faulty! I said that it was not what she had told me and she then said that I had the paperwork which referred to this and with this she meant the paperwork I was given at check-out!!!! I said " but you just gave me this- I did not get that info ahead of time- only the recall info". She then offered me a $20 discount. Come on now! I ended up with $40 in discount after some wait and a battery replacement I did not need. This is my 3rd RAV4 and I know when I have a battery issue. To communicate with this advisor was like talking with an uninterested wall. She just did not react to questions. Worst ever and I don't like to put down other women.

Good service

Very Good Service. Thanks!

helpful?friendly

Muy buen servicio de Miguel

Thank you

Excellent

Overall very good

It’d be better if somebody could get to me as soon as I pulled into the driveway. I had to wait for about 10 minutes before somebody helped me, all while at four to six service reps could clearly see me through the glass wall. Otherwise , Ricardo Villegas was extremely professional and I am very glad to be helped by him.