Gardena Honda Auto Repair Service

Everything good.

Good job Art.

Everyone is very helpful and friendly.attentive.

Overall, I was not completely satisfied with today’s customer service experience. I arrived about 15 minutes late to my appointment this morning, which I understand may have affected the process slightly, but I still felt the level of communication and service I received was below what I’ve experienced during previous visits. Normally, when I come in for service, I work with Art as my consultant, and he has always been very thorough in explaining everything related to my vehicle. Today, I was assigned to a different service advisor. The gentleman who assisted me was not rude or unprofessional, but I felt he did not provide the same level of detailed information and customer care I’ve received in the past. Typically, I am given a printed inspection report showing the condition of my vehicle, including the battery, brakes, tire tread, and other service recommendations. This time, I only received an email mentioning that my tires needed attention, and that was essentially all that was discussed. I was never provided with the full inspection checklist or a hard copy of the report, which was disappointing because I rely on that information to better understand the condition of my car. In addition, I never received a phone call letting me know my vehicle was ready for pickup. I did receive a text message directing me to review the service report, but it did not clearly indicate that my car was completed and ready. I ultimately had to walk to the front desk myself to find out that the vehicle was done and to ask additional questions about the recommended tire service. Overall, today’s experience did not meet the level of communication and customer service I’ve come to expect, and I left feeling fairly disappointed.

Yes, he took the time out to explain everything to me about my car and I appreciate that. I will always talk with him concerning my car. Thank you Art

Me gusta el servicio de HONDA. PORQUE SON MUY PROFESIONALES

Alexis is always very helpful highly recommend .

Gave me information about maintenance deals going on at this time at Gardena Honda.

Dealership are trained to tell customers we couldn't find anything wrong with your vehicle I believe in 2023 when I initially bought the car I was taken advantage of by Honda pushing a brand new lemon car on me I believe that the show car for 2024 Honda already knew that those were problematic cars and when I came along with $20,000 down I bit the bait I didn't see it coming all I know is that Im still having issues with the car that you diagnose seem to cant never find the $450 a month car note was not worth it under new management with the same game as the old management awful.

10/10 service

Service is always been good at DCH Gardena

Dale is always pleasant and professional. The level of care he extents is outstanding especially to those of us who have no car knowledge and he is someone we can trust to ensure our needs are met.

Was promised vehicle at 1230pm didn't receive until past 2pm ,was not inform that there was a uber service until i saw the sign at the cashier when the service was done , waited over 4hrs

Art was very nice and professional. He was understanding to my needs. He kept me updated on my vehicle and he offered me great prices on the technicians recommendations. My car is going to run a million miles all thanks to Gardena Honda and their crew. I love my Honda.

Very good service with Arturo.

Nelson and Tony both are showing their excellent customer service and assistance

Fast and great service thanks ????

Thank You. As usual I was please with your service and total attention from Arturo my advisor. He is always helpful and always provides the information I need to keep my car in good shape.

Great same-day service.

Chris, was super nice and was able to meet our needs. We are completely satisfied!