Slow turn around. I waited two hours for an oil change. When I grabbed a manager to ask for an update they found my paperwork and keys sitting on service advisors desk, buried under paperwork.
5/23/2026
Linda G. VERIFIED CUSTOMER
Felicia was personable, detailed in explanations regarding my car and service, and delivered a pleasant interaction. The only issue I have with my service, which has nothing to do with Felicia or the service provided, is the 3% surcharge because I paid with a credit card. I do not appreciate having to pay for the Michael Hohl Suburu cost of doing business. It is bad enough that the cost of every service provided, including a simple oil change, has gone up in price significantly.
5/22/2026
Phillip R. VERIFIED CUSTOMER
Scott is the most professional
Person, I've ever worked with at the subaru dealer.
5/22/2026
Lisa O. VERIFIED CUSTOMER
Almost completely satisfied. Scott was excellent. Service was quick. I was escorted to my vehicle. When I got in, the contents of my glove compartment were spread across the passenger floorboard.
I mean, clean up after yourselves if you are going to rummage through my glove compartment.
5/22/2026
Company T. VERIFIED CUSTOMER
Desiree was extremely pleasant, helpful, and efficient. And the work was done very quickly.
5/22/2026
Leslie H. VERIFIED CUSTOMER
Very helpful
5/22/2026
Lisa C. VERIFIED CUSTOMER
Unfortunately I did have to wait quite awhile. I’m usually in and out in an hour or less but it took an hour and a half.
I also have trouble with the tech resetting the maintenance schedule.
5/22/2026
Sherrie H. VERIFIED CUSTOMER
Thanks for the best customer service while getting 80k service.
5/22/2026
Michael K. VERIFIED CUSTOMER
Great job by the entire team!
5/22/2026
Grace B. VERIFIED CUSTOMER
it is fine service I’m satisfied, thank the service & company.
5/22/2026
Katherine B. VERIFIED CUSTOMER
I was told that the check engine light was caused by my not tightening my gas cap when I filled up on gas as three or four days before the warning light came on. This is not acceptable to me. If this really was the case, then why was I not warned that there was a problem immediately after I filled up with gas? The car is a lemon, I continue to have problems month after month.
5/21/2026
Lisa F. VERIFIED CUSTOMER
Excellent customer service!
5/21/2026
Charles C. VERIFIED CUSTOMER
My wife appreciated her expedited oil change service even though she reportedly was told her on line appt was lost when she arrived.
5/21/2026
Donald M. VERIFIED CUSTOMER
I want to buy a new car, crosstrek.
5/21/2026
Julie R. VERIFIED CUSTOMER
Your customer service is top notch! Always a pleasure.
5/20/2026
Sue O. VERIFIED CUSTOMER
Chris is always very helpful.
5/20/2026
Jermey H. VERIFIED CUSTOMER
I appreciated being squeezed in for a service today and for the assistance and service I received from Felicia. She was very helpful in our particular case and was willing to deal with both myself and my husband. The shuttle service was prompt and excellent as well! Trent (I believe his name) was extremely friendly and a great conversationalist during a stressful day. Thank you!
5/20/2026
Janice H. VERIFIED CUSTOMER
Chris was awesome. He was very helpful and professional. It was very appreciated. ????