Thankful for free oil change and comments on car. Went to where I bought battery and it was under warranty and got a free battery and got tires rotated for free also. Saved a lot of money coming to see you all.
2/19/2026
Loraine G. VERIFIED CUSTOMER
This is the only location I’ve been to that don’t wash my car after service as much as I pay that should be courtesy. My customer service team was not very good I felt like I was lied to
2/19/2026
Stanley H. VERIFIED CUSTOMER
Meghan was very professional, knowledgeable with some technical
questions I had regarding services. I would be grateful to have Meghan White again as my service advisor.
Respectfully,
Stanley H
2/19/2026
Josh W. VERIFIED CUSTOMER
Where do I even start. Was called with an offer of a free oil change. Got the oil knocked out by Bob Tyler Toyota and luckily thought to check their work while pumping gas after the oil change by checking the dipstick. There was no oil on the dipstick. I discovered that the oil was going from the oil filter (my guess is the o-ring wasn’t installed or it rolled during reinstall which could’ve been due to not lubricating it prior to the reinstall) I’m currently getting taken care of, but anxious about the quality of work that will be done to ensure my engine will be thoroughly checked before I put my family back in the car. Hoping for the best here. Other than that, I love Toyota, and the employees at Bob Tyler are always super nice.
2/19/2026
Ezra M. VERIFIED CUSTOMER
I was greeted warmly and timely by Christa and her team. My car given a thorough checkout and I was informed in real time of the status of each system. This is the first time that I have been able to follow each stage. I will now look forward to returning to Bob Tyler for future maintenance if and when needed.
2/19/2026
Toni T. VERIFIED CUSTOMER
RJ was polite and professional and knowledgeable. He communicated well. My car was serviced quickly.
2/19/2026
Roderick P. VERIFIED CUSTOMER
Great service and simply renewed the many reasons I prefer the service team at Bob Tyler
I have purchased 5 new vehicles here and will continue to a loyal customer!!
2/19/2026
Melvin M. VERIFIED CUSTOMER
Great service
2/19/2026
Donna W. VERIFIED CUSTOMER
Ellen was excellent to work with getting my 4Runner in and out at the service department at Bob Tyler Toyota dealership in Pensacola, Florida.
Thanks, Ellen ????
Donna W
2/19/2026
Amber W. VERIFIED CUSTOMER
Ellen was great and very helpful
2/18/2026
John C. VERIFIED CUSTOMER
Meghan is a wonderful Service Advisor. She went above and beyond to make sure my truck was taken care of.
2/18/2026
Pamela P. VERIFIED CUSTOMER
I had the most amazing experience. I was so delighted with entire service. CAP was my service director. He was so informative,respectful,and polite. I was really impressed. Thank you CAP for treating me more than just a number. I will always give you my buisness.
Pamela P
2/18/2026
Isabel C. VERIFIED CUSTOMER
When I made my appointment online, I stated that my screen was slow to react. Sometimes I had to turn it off completely and then turn it back on.
When I got to the dealership, I was informed that a technician was not available and would have to reschedule. I drove 1.5 hours for a 20,000 maintenance job and have my screen updated. No one was available. They could have informed me before I made the trip.
I won’t be back.
2/18/2026
Dianne W. VERIFIED CUSTOMER
I feel totally confident with every service
2/18/2026
Charles C. VERIFIED CUSTOMER
Knowledgeable, friendly and competent. Great experience!
2/18/2026
Sam M. VERIFIED CUSTOMER
Great job
2/18/2026
Patricia S. VERIFIED CUSTOMER
Meghan was an excellent agent. She was very courteous and professional. She kept me updated with every step of the process. If I had questions she answered them completely. If I come back to Bob Tyler it would be because of Meghan.
2/18/2026
Shannon S. VERIFIED CUSTOMER
Brandi was great. Very detailed and a great attitude. Unfortunately, the fix to the 12.5 inch screen didn't fix the Nav problem that began two months after we bought the car. We're shopping for a different car.
2/18/2026
Roger A. VERIFIED CUSTOMER
Hughes, Brandi was very professional and kind. I will be scheduling my future services with her as my service advisor.