Lower the prices on oil changes would help everyone
2/6/2026
Joseph M. VERIFIED CUSTOMER
I dealt with Brad and he was terrific .
2/6/2026
Donna B. VERIFIED CUSTOMER
All I can say is, A job well done@
2/6/2026
Susan S. VERIFIED CUSTOMER
- running behind very busy but got my car out on time /,
Everyone move in service , cashier and salesman watched my stuff when I walked to Aldi ‘s / nice friendly culture
2/6/2026
Edwin A. VERIFIED CUSTOMER
Phillip deserves a raise, thoughtful and helpful!
2/5/2026
Corey E. VERIFIED CUSTOMER
Very prompt and attentive. Was in and out within 35-40 minutes of arriving. Received several text messages updating me as services were completed. Very helpful and friendly staff. Would recommend.
2/5/2026
Donna T. VERIFIED CUSTOMER
Completely satisfied. Bradley did a great job told me each thing that needed done and updated. Great person and employee. Thank you Bradley.
2/4/2026
Doris Y. VERIFIED CUSTOMER
I will be happy to give feedback on Chase.
2/4/2026
Clifford D. VERIFIED CUSTOMER
Phillip always takes great care of my husband’s and my vehicles. We appreciate his attention to detail. He’s extremely knowledgeable and professional. He is a huge asset to this dealership.
2/3/2026
Johnny C. VERIFIED CUSTOMER
Thay done a fine job
2/3/2026
Hannah R. VERIFIED CUSTOMER
Excellent service! Thank you all ???? Keep up the good work!
2/3/2026
Tim G. VERIFIED CUSTOMER
Very thorough and kept me informed throughout the whole process. I have been getting my Toyota vehicles serviced at Toyota of Somerset for several years and have never had a bad experience
2/2/2026
Dursan L. VERIFIED CUSTOMER
Just love all the people who works there so friendly and helpful
2/1/2026
Gregory G. VERIFIED CUSTOMER
Bruce was very good
1/31/2026
Gerard C. VERIFIED CUSTOMER
The pricing was opportunistic and yet the basic services weren’t satisfied. Two grand later and eight hour of sitting in the lobby…the basics weren’t covered. It was never brought up that oil change wouldn’t be done. Everything is about getting the consumer back in your shop. Shame on me for not catching it. My wife and I trusted that you would be looking out for the needs of our equipment.
1/29/2026
Amelia K. VERIFIED CUSTOMER
Very friendly and knowledgeable
1/27/2026
Nancy M. VERIFIED CUSTOMER
Total mess...just over 2 hours for oil change, tire rotation, and replace headlight bulb. I was not told I would receive a video asking for approval of the service work and I never received such a video as the advisor/manager stated I should have after I sat there for quite some time. Be advised, I am not one to sit and watch my phone all day especially in a Service Dept of a car dealership. The manger discounted the cost which I appreciate but there was a total lack of any personnel coming to give me an update let alone see if I received some video. We have used your service dept in the past but this incident causes my husband and I to consider another dealer for our service work and if this happens again, we will. Your process needs a lot of work. Due to this poor service, my husband will probably be the one bringing my vehicle in the future and he is not as patient as I am.
1/24/2026
Michelle P. VERIFIED CUSTOMER
I had the air bag recall fixed on my grand Highlander today. Mind you Toyota is 1 hr from my house. I also had to have my dad drive to Somerset to pick me up and drive back to Monticello so I could work for the day then drive back to somerset to pick up the vehicle. I guess the air bag is fixed I wouldn’t know but I do know the passenger seat belt is locking up every single time it’s used. I took it off and tried it several times. I don’t know if there are other things I should have checked now but I know there is a snow storm coming in so it will be days before I can even contact anyone and I know I have no choice but to drive all way back up there and have I don’t know what done to fix this issue which I have read is an issue that can happen when this recall is done. Maybe an easy fix maybe not but very very inconvenient for me.