Just love all the people who works there so friendly and helpful
2/1/2026
Gregory G. VERIFIED CUSTOMER
Bruce was very good
1/31/2026
Gerard C. VERIFIED CUSTOMER
The pricing was opportunistic and yet the basic services weren’t satisfied. Two grand later and eight hour of sitting in the lobby…the basics weren’t covered. It was never brought up that oil change wouldn’t be done. Everything is about getting the consumer back in your shop. Shame on me for not catching it. My wife and I trusted that you would be looking out for the needs of our equipment.
1/29/2026
Amelia K. VERIFIED CUSTOMER
Very friendly and knowledgeable
1/27/2026
Nancy M. VERIFIED CUSTOMER
Total mess...just over 2 hours for oil change, tire rotation, and replace headlight bulb. I was not told I would receive a video asking for approval of the service work and I never received such a video as the advisor/manager stated I should have after I sat there for quite some time. Be advised, I am not one to sit and watch my phone all day especially in a Service Dept of a car dealership. The manger discounted the cost which I appreciate but there was a total lack of any personnel coming to give me an update let alone see if I received some video. We have used your service dept in the past but this incident causes my husband and I to consider another dealer for our service work and if this happens again, we will. Your process needs a lot of work. Due to this poor service, my husband will probably be the one bringing my vehicle in the future and he is not as patient as I am.
1/24/2026
Michelle P. VERIFIED CUSTOMER
I had the air bag recall fixed on my grand Highlander today. Mind you Toyota is 1 hr from my house. I also had to have my dad drive to Somerset to pick me up and drive back to Monticello so I could work for the day then drive back to somerset to pick up the vehicle. I guess the air bag is fixed I wouldn’t know but I do know the passenger seat belt is locking up every single time it’s used. I took it off and tried it several times. I don’t know if there are other things I should have checked now but I know there is a snow storm coming in so it will be days before I can even contact anyone and I know I have no choice but to drive all way back up there and have I don’t know what done to fix this issue which I have read is an issue that can happen when this recall is done. Maybe an easy fix maybe not but very very inconvenient for me.
1/24/2026
Davuid G. VERIFIED CUSTOMER
Good popcorn!
1/24/2026
Lisa B. VERIFIED CUSTOMER
Although there was a miscommunication with the service needed it was quickly resolved. The team did everything they could repair out vehicle in a timely manner and came in under budget!
1/24/2026
Delores W. VERIFIED CUSTOMER
Excellent customer service pleased with Jaxon and Ethan !
1/24/2026
Cheryl M. VERIFIED CUSTOMER
I love the new automated contact system!
1/24/2026
Marilyn T. VERIFIED CUSTOMER
Ethan was very helpful.
1/22/2026
Jeffrey O. VERIFIED CUSTOMER
As always at Toyota of Somerset things went perfectly.
1/22/2026
John M. VERIFIED CUSTOMER
Ethan was great to work with and the team took great care of my Highlander.
1/22/2026
William M. VERIFIED CUSTOMER
Very good service and nice people however I noticed that Somerset Toyota has implemented the add on system i don't appreciate that. Check to see if i actually need each service
1/22/2026
James S. VERIFIED CUSTOMER
Everyone from the time I pulled the car in to paying the bill and leaving was very professional
1/22/2026
Shirley D. VERIFIED CUSTOMER
Thanks
1/22/2026
Thomas S. VERIFIED CUSTOMER
Polite helpful in the explanation and I'll return for service for sure.
1/20/2026
Rich W. VERIFIED CUSTOMER
Service was as expected-Top Drawer!
1/20/2026
Paul F. VERIFIED CUSTOMER
Excellent service and fast!
1/20/2026
Janice D. VERIFIED CUSTOMER
When I do decide to trade my 4 Runner, I’m sure I will buy another Toyota.