I tried to write the events of the day on both of my visits, but the space would not allow me to submit my response.
I explained what was going on with the car. They tried to find something wrong and said they couldn’t. They also told me I needed new tires and discount tire says I don’t need a new tires. When I came back, I had recorded the noise on my phone, but they wouldn’t look at the car again because we couldn’t duplicate it out on the road. Not pleased with the visit.
12/17/2025
Andrea K. VERIFIED CUSTOMER
Great customer service always
12/16/2025
Lisa G. VERIFIED CUSTOMER
Great job communicating the progress of work
12/16/2025
Jessica J. VERIFIED CUSTOMER
Colby is a great communicator
12/16/2025
Scott B. VERIFIED CUSTOMER
Great friendly service!
12/16/2025
Joshua V. VERIFIED CUSTOMER
I brought this car in multiple times for the same issue. While it was under warranty I was always told, " We don't know what is causing this issue." I bring it again after it's outside the warranty and all of the sudden they know the issue. It's the wiring harness $3,200. Seems awfully convenient that no one considered that while it was under warranty. I have been wanting to get a new vehicle for over a year now weighing out my options I was going to get a Hyundai, not now I will never buy a Hyundai and I will never purchase a vehicle from ANY Horne dealership and I have will continue to tell everyone I know looking for a vehicle what not to get and where not to purchase. I will also be making formal complaints about the service or lack thereof I have received. The last "service provider" and I believe the one before that that I worked with was Michael Seanz.
12/16/2025
Peter A. VERIFIED CUSTOMER
First class
12/15/2025
Raymund M. VERIFIED CUSTOMER
Andrea did a very good job despite very busy day.
12/15/2025
Cheri S. VERIFIED CUSTOMER
Andrae Hickmon has been my service advisor for about five years. He was at another Kia dealership so when he moved to Horne Hyundai, I was devastated!
I live in Maricopa but I drove all the way to Apache Junction just so Andrae could be my service advisor!! The level of service that Andrae gives is exceptional- always above and beyond! Every time I come, I know I will receive exceptional service. Needless to say Horne Hyundai has gained a valued customer!
12/14/2025
Louis D. VERIFIED CUSTOMER
I sat at the dealership for 4 1/2 hours with minimal updates on my repairs. Every time he mentioned he would give me an update he never returned. I finally had to track him down. Also during the multipoint inspection a recommendation was made to have the rear shocks replaced as they were leaking. I found this interesting because I just had that work completed by your dealership on March 29, 2025. I believe this should have been caught during my repair history review. That showed poor customer service. I have been doing busines at this location for almost 8 years and have never felt so under valued. Louis D
12/14/2025
Richard H. VERIFIED CUSTOMER
Andre and the team did an excellent job.
12/14/2025
Jennifer G. VERIFIED CUSTOMER
Colby did a great job in helping me get what I need taken taken care of and also all of the employees are always nice. Thank you.
12/13/2025
Tim S. VERIFIED CUSTOMER
Andrae does a great job communicating the work that needs to be done,
12/13/2025
Dominea L. VERIFIED CUSTOMER
Terrence was wonderful. I love Andre he always takes excellent care of my car and me.
12/13/2025
Margaret C. VERIFIED CUSTOMER
Andre was pleasant and very informative. I was very appreciative on the attentiveness of every person involved. I look forward to having all my Tucson setvice needs taken care of at your facolity.
12/12/2025
Sheila K. VERIFIED CUSTOMER
Ignacio was great! The wait time is too long, parts aren't available, have to return when they are.
I needed new struts that hold the trunk open. I told them they needed to be replaced. That was their "diagnosis" 2 hours later if me waiting! Why couldn't they just check if parts were avalanche and send me on my way? A service mechanic could have checked for those parts when i first called and scheduled replacement accordingly!! Here I am 2 hour wait later, parts being ordered and return for another grueling wait to have them installed! Very inefficient and waste of much time!!!
12/12/2025
Carol W. VERIFIED CUSTOMER
Excellent service
12/12/2025
Patrice B. VERIFIED CUSTOMER
Andrae was helpful
12/12/2025
Judith S. VERIFIED CUSTOMER
Michael is topmost in service. Thank you.
12/12/2025
Donna C. VERIFIED CUSTOMER
Mr. Carlson was pleasant, professional and did his best to have my car serviced as quickly as possible. Truly a great experience. He’s number 1 in my book!