Jonathan was very professional and very helpful...Great experience..
4/20/2026
Alma C. VERIFIED CUSTOMER
Thank you Jason for the service and the reminders up to my appointment date.
4/19/2026
Jacob M. VERIFIED CUSTOMER
Always amazing service with Jason
4/19/2026
Pedro F. VERIFIED CUSTOMER
Bad costumer service
4/19/2026
Candace M. VERIFIED CUSTOMER
Very respectful and helpful I don't regret choosing toyota i will definitely recommend to ny family and friends GOD BLESS YOU ALL
4/19/2026
Anna T. VERIFIED CUSTOMER
Julio was very friendly and professional
4/19/2026
Sister G. VERIFIED CUSTOMER
I am so appreciative of his spirit of enthusiasm in his work and in his spirit of service to the customer. He really knows about cars and what they need to be road worthy. He is a real gentleman! I always leave feeling very secure in my 2005 Toyota! Thank you to all who work on the car!
Also! I would like to complement your family of personal. I had the need to stay all day to wait for the car and your employees were so eager to be of help and make sure my wait was pleasant! I am really grateful! God bless each of you!
Sister G
4/18/2026
Adela O. VERIFIED CUSTOMER
Nelson is very professional. He knows his business and is knowledgeable about his profession. Very pleasant to do business with.
4/18/2026
Rosario R. VERIFIED CUSTOMER
Nelson is an excellent service rep; honest, helpful, and respectful. I will continue to ask specifically for him whenever I go to Wondries. Thank you for all your help.
4/18/2026
Lisa G. VERIFIED CUSTOMER
Kanika is the best and also jason! Thank you for your understanding
4/18/2026
Thang B. VERIFIED CUSTOMER
N/a......
4/18/2026
Pacheco D. VERIFIED CUSTOMER
Emilio provided great customer service
4/18/2026
Natalie A. VERIFIED CUSTOMER
I can understand why this location has so many negative reviews. I brought my car in for an oil change for the first time and unfortunately the overall experience was disappointing.
From the start, the customer service felt lacking. Nelson (the service advisor) and the person at the Toyota merchandise counter, came across as unfriendly and disengaged. When I mentioned it was my first visit, Nelson seemed annoyed that I wasn’t already in the system and had to input my information. I also asked about shuttle or rideshare options and his response felt dismissive, he simply said they don’t offer that. At other Toyota dealerships I’ve visited, amenities like a complimentary car wash are standard but that wasn’t offered here either. Additionally, the oil change took about 2.5 hours which felt excessive for such a routine service.
My main concern is the overall attitude and level of customer service, which made the experience frustrating. The only positive note was the young employee who brought my car out. He was genuinely kind and courteous.
4/17/2026
Chunlong J. VERIFIED CUSTOMER
The office staff was unhelpful
4/17/2026
Orvin P. VERIFIED CUSTOMER
Keep up the great work team
4/17/2026
Melinchie T. VERIFIED CUSTOMER
Nelson stated they are not to busy & I waited 2 1/2 hours & he told me usually the wait time is 2 hours. If I did not asked probably I waited longer when I told him I will make a comment about this he told me go ahead. I did not like his attitude at all poor customer service.
4/17/2026
Gabby G. VERIFIED CUSTOMER
Jason did a fantastic job and my car was completed faster than originally stated. A shout out to Emilio my regular consultant. Too bad the NEW ownership doesn’t value older experienced employees. No family atmosphere here any longer. Too bad. I guess money is more important to the new ownership