Mack Grubbs Hyundai Auto Repair Service

Y

He’s great!! You need to keep him it’s hard to find someone who is as kind and attentive to a customer

I received a fast efficient job, thanks

Very courteous, fast service and we were made welcomed and made comfortable during our wait time

I will be back. Everything was great

Aaron was very professional and kind! I liked the way he treated me from the moment I walked into the door to him saying that my car was ready.

Thank you so much!!! Great job

In and out with no problems really appreciate!

I was told the job would be a couple hours. I dropped the vehicle off at 9:30am, and at 2:00PM I got a call (I was still sitting in the parking lot waiting for the repair to finish) stating the job wouldn't be finished until the following day. The next morning soon after open I got a call stating the vehicle was ready to be picked up.

Great job!!!

Thanks Lilly for everything

Awesome service rendered with the highest quality of customer service. Tommy has an awesome crew!!! McGee

Everything was great.

It was as actually Lillian that scheduled my oil change and checked me in that day. She was very helpful.

She was very nice. Great customer service

First, I’m gonna say I’ve had this same issue in the past and have answered this survey and never heard back from anyone and I’m still experiencing the same issue. I’m not sure anyone reads or does anything with the surveys they receive. I’ve also talked to several friends who say they can’t get anyone on the phone and have had to drive to the dealership to talk to someone in Service Department. Yesterday I Called and went through automation for service Dept; on hold with music playing and finally it just disconnected. I then called sales and Ricky answered and stated he would walk my name and number to service for them to call me back. I continued to run errands, get gas, etc and no one ever called. On way home, I pulled into dealership and went into Service Dept where 3 employees were, talking and laughing with each other. I asked, “You all are busy today?” The first guy said, “pretty much”. I answered by letting him know I had called with no answer and salesman provided my name and number for someone to call back and he looked at me (like whatever) and asked how he could help me. I asked for a manager and was told there was not a manager in today. I asked if Mac Grubbs was in and he wasn’t sure. I then walked to the front in sales and asked for Mr. Grubbs or Terri. Terri was talking to someone else, so I met with Antonine. Antoine was professional, listened, and immediately had me taken care of. Antoine gave me his number to call and while this is nice, I shouldn’t have to call him to get service. I like my palisade, but will probably go with another brand when I trade because of the service. This service dept is 3/3 with this very issue for me. I came home and spoke to a friend who I know has had issues with the Grubbs Hyundai dealership. They stated they even emailed Mr. Grubbs themself and never heard back. All I can say is POOR CUSTOMER SERVICE! The sales department is 10/10 but the service department is zero. The service department is causing this dealership to lose customers. I took my time to write this review but I won’t waste my time on the next survey. I appreciate Antoine Kelly!!

My experience with McGrub HYUNDAI was very satisfying.I appreciate the friendly,courteous,and professional service that Lily Martin provided me with. I would definitely recommend MCGRUB HYUNDAI to someone else. ???? Thanks, Cassandra P

Excellent, kind, thoughtful, caring!

Clear with information-they got back quickly with repair details and staff was very friendly.

Fine job.