Mark Toyota of Plover Auto Repair Service

Pamela is very nice and gives me the information I needed in your new way of doing the turning in of my car, how I will be notified and then someone comes to get me when the car is done. Your new system seems much better. Thank you. I decided to come back and give it another try.

Super

As always quick and efficient service. They always take it in when scheduled. Very quick to service. I stopped in one day before appointment with a problem. Sales person Bernie Pretat help me with my keyless entre. Awesome dealership.

Perfect service

Fast, friendly service

Please review your online service request form. When I made my appointment online, I added comments for service that were ignored and forced me to have to schedule another visit to Plover to your service department.

My oil change was on June 30, I was told that my appointment may take longer than most because they snuck me in. No more than about 15 minutes after they retrieved my vehicle for the oil change I was told my vehicle is ready to go. I was surprised it was so quick when Courtney walked me through paying for my service. There was very little advice or say on what was going on with my vehicle besides everything’s fine. I had a bad feeling seems so fast. I got in my vehicle and went to the gas station nearby that you always give me a free car wash at and I noticed my vehicle did not sound the same. I was pretty concerned so I called the dealership immediately hadn’t been yet a few minutes after I left. Courtney said she couldn’t tell me anything about my vehicle and that the service man left a video and that I could retrieve that to find any information. Took me a moment to figure out how to do that when I viewed the video it was extremely vague and all it said was everything’s OK basically in about 10-15 seconds. I’ve been coming to your establishment since 2023 and have bought an oil change plan or service plan of some sort even. I’ve only been going to Toyota dealerships since the purchase of this vehicle in 2014. Normally they let me know about future things that need to be worked on what’s going on with my vehicle and everything that was checked off. I was told It was great great great and great. But my vehicle did not sound great. I told her that and she said well if you just let her run for a little while it should sound better. I felt uneasy, but I tried to trust her. I’ve always lived about an hour and a half away from your dealership so for me to come out to have things done takes me three hours of my day, not including the service and the duration of that. Due to the holiday, I didn’t call until after the following weekend. I had My Son who lives 2000 miles away visiting so we just stayed at my house and I didn’t use my vehicle. My vehicle still sounded the same. It wasn’t getting better since the day I drove it off of the lot from my oil change. I called the dealership told them of the trouble was concerned because I was planning to take care of a family emergency which would involve long distance with my vehicle. They got me in very quickly. I told them the situation over the phone in detail. They knew that I was driving the distance an hour and a half just to get there to have it looked at. A window of time would’ve been really wonderful to let me know about fixing my vehicle if there had been something that needed repair in which I expected because of my experience there after the oil change. When I arrived, they thought I had just walked in without an appointment minutes into the conversation. I said I have an appointment at 2:15. It was like oh. She said she would have her manager look at it. I re-explained the situation. I said I was disappointed because nobody really talk to me about anything during my oil change much at all. It was vague and I felt like I was rushed out the door and to top it all my vehicle was not sounding fine. In which I explained to her, I called immediately after I drove off a lot when I got to the gas station and explained that situation too.. she said she would talk to the manager and then get back to me. After the diagnostic, I received a text so I walked to the desk. And I asked, can you explain to me what’s going on? She said she was about to get me. She didn’t say anything about what the manager said about the circumstances that was completely ignored. I get it you gotta make money. I told her I would like it to be done even after that experience, which most people would’ve walked out the door at that point. I needed to handle my emergency with my children. She then said we can’t help you until August 14. I was like well can’t I just leave my vehicle here and you can work on it periodically? I didn’t feel like there was a lot of accommodation, considering that the whole noise started immediately after the oil change so I felt really dismissed and disappointed. It was extremely stressful because I’m being told that if I drive off a lot, my car could overheat and my engine would be ruined and there’s no point in even getting my car fixed because well it can’t be fixed at that point. She couldn’t offer me a rental when I asked about a rental she said that you had none available in that two of them had been an accident. I said oh is there any rental places around that you can recommend so that I can get back home so I can leave my vehicle here so that you can work on it periodically like I have an emergency that I need to take care of with my children. I’m an hour and a half away from my home. It would’ve been nice to know that it would’ve taken this long to even fix anything even with not knowing what I needed to have fixed. It would’ve been nice to know that it’s possible I would’ve had to wait till august 14th I would’ve not made the hour and a half drive had I known. So now I’m stuck between a rock and a hard place do I drive home and risk it or do I leave my vehicle here with no not a clue of how I was going to be getting home. I told her that I would leave it here with your establishment and figure out a way home. All the rental places were booked with within a three hour radius. No way to get home except for a $500 taxi which seems absolutely absurd. If I were to put myself up in a hotel to wait for my vehicle to be fixed, which I wouldn’t even be able to do because I have mouths to feed at home but just hypothetically speaking that would’ve costed me about $3000 or more. Brianna was trying to help me, but I didn’t feel like her managers were really helping her to do that. They were leaving her hanging and putting her in a tight spot with me. After being a client for two years at your establishment, I’ve realized that day that I’m not going to be returning. How do I known that it would’ve taken weeks just to get my car to be seen if there was a issue to be repaired I would’ve never made the appointment. It really was a waste of my time and I really feel that something happened during that oil change that tripped to the problem that day. My vehicle is obviously an older vehicle, but I take good care of it and I have been looking for a new vehicle for the last two years. Out of all the dealerships that I dealt with up until this point, I enjoyed my service with your establishment the most. I was research for the last two years considering buying a new vehicle off your lot. Every time ( excluding the first two visits) I’ve been there for an oil change no one asked me if I needed help on the lot and I was looking at every vehicle. When I returned into the building, no one said hi. No one acknowledged me and it was pretty apparent that I wasn’t important. Just like the circumstances right now. Your sales employees were screwing around on their phones, leaning over their desks. In fact, I heard them say three different times sell sell sell. Which I thought was ironic. As I write this Brianna called to check on me seeing if I made it home. the only person that cared about my circumstance was Brianna, which was the girl that helped me the day I left from the diagnostic appointment. I will not be returning seeing that I am not a concern to the upper management. had Brianna been answered by upper management she would’ve had a better solution to help me, but you left her hanging. sad how the work ethic has gone downhill so much in just a few years. I found a different Toyota dealership that I that actually cares about my concerns and went the extra mile to help me with something that had nothing to do with their establishment. I will not be returning to your dealership ever again. Best of luck in your endeavors I hope that you treat people with respect no matter what they look like because you can’t judge a book by its cover. As for Brianna, if you would give her the tools she needed she would have been able to handle the situation. She is a star employee and the face of your service department your doing her a disservice by putting her communication on hold when she is in the front lines doing the most important part of the work, customer relations, is what keeps people coming back. she tried nothing but to help me, with no assistance from management in a timely fashion. she didn’t have the green light to resolve the situation because it was beyond her pay grade. Management should have assisted her. It’s really too bad prior to this experience I would have liked to bought and drove my next vehicle off your lot. Respectfully, Amy A

The staff was wonderful! Courtney Spring & Tom my mechanic explained what the problem and protocol were to fix my vehicle.I was treated very well.

Thank you for your always excellent service!! Courtney was for a pleasant and helpful.

I’m satisfied with the oil change and tire rotation. I don’t know why when I got into my truck why the passenger seat was in a horizontal position. When I arrived I asked the female attendant to look at where the paint was chipping on both rear quarter panels and she said she’d take pictures and review with the service manager. She also said she saw a discoloration of the paint which could be addressed and said it was similar to what occurred with the “white” paint that Toyota covered. When my vehicle was complete I asked the new attendant about the paint and he stated previous attendant didn’t discuss it with him. So, he took pics and said the paint chips looked like rock chips and said nothing about the discoloration the previous attendant brought. Overall, disappointed with how two attendants provided different responses and the lack of handoff between attendants. Disappointed in the dealer.

I appreciated that finding that my ignition fob’s battery was low, it was replaced. I was saved inconvenience by this foresight of the technician and informed about it by Brianna!

Pamala was most pleasant and helpful. I could no ask for anything better. So professional and just a delight to work with her. Can’t thank her enough. Yours, Michael Meighan

I appreciated John Newmier's attitude of helpful service. He saw me as a person and not just as an aspect of his job. He was warmly professional and kept me updated and informed about my vehicle's service status. John didn't let technological communication replace human interaction. I take my car to Mark Motors because they have looked out for my interests, as well as shown their competence in caring for my vehicle.

T has always been trusted with my vehicles. Always done to the highest standards. Thank you for all you do.

Great staff, good waiting facilities and easy to book with great car feedback

I got home after my appointment and parked the truck in the garage. I came outside about two hours later and noticed a large puddle of oil on the ground underneath my truck. I went under the truck to look. The leak was coming right from the oil plug. The oil plug wasn’t tightened down, I could spin it by hand. The truck had lost about a half a quart to a quart of oil so I had to go to Waupaca to a Napa dealership and buy a quart of oil. so no I wasn’t happy…. at all

Brianna did a great job updating my problem as it was initially missing the trunk protector that also needed to be replaced.

Fine Thank you!

Great job.

It was very quick