Always a pleasure dealing with Mark Toyota employees!
7/31/2025
Diane W. VERIFIED CUSTOMER
I was made to wait and had to aneciate all contacts to get information about my vehicle multiple times!
7/31/2025
Jan B. VERIFIED CUSTOMER
I moved to the Stevens Point area two years ago. The first couple of times I had service done here I was not at all impressed with the service department. I am happy to say that it has gotten so much better the past two times I’ve been here. Paul was very helpful, responded quickly, and kept me up to date on my service. When he wasn’t able to schedule my next appointment he took me to someone who could. It was a wonderful customer service experience!
7/31/2025
David G. VERIFIED CUSTOMER
The service writer did a good job. Sorry but I don’t know his name.
Bernie (in Sales) did a GREAT job helping us on a completely different matter while we there to pick up our 2009 RAV4 after being serviced. We were having trouble getting our new phones to work in our other car (2025 Rav 4 PHEV. Even though we didn’t buy it here he took the time to help us out. We appreciate him doing that.
7/30/2025
Tracy S. VERIFIED CUSTOMER
Courtney was patient, kind, courteous, informative, and efficient.
7/30/2025
Renee O. VERIFIED CUSTOMER
Very informative and friendly!
7/29/2025
Laurie S. VERIFIED CUSTOMER
The online scheduling is easy to use and staff is always friendly and accommodating.
7/29/2025
Alexis L. VERIFIED CUSTOMER
Extremely helpful, and resolved an issue faster than I anticipated.
7/29/2025
Brian H. VERIFIED CUSTOMER
Excellent service by everyone. Video and texting services great!
7/29/2025
Gregory S. VERIFIED CUSTOMER
Straightforward experience. My maintenance requests were complied with. Job well done for a fair price.
7/28/2025
Randall L. VERIFIED CUSTOMER
Tech came to get me to explain and show me the part that needed to get replaced. Good job.
7/27/2025
Todd R. VERIFIED CUSTOMER
Scheduling was all messed up. I made the appointment for my 2024 Rav4. Tje text the day before said for our 2024 Sienna. I called, was told those appointments w certifed technicians were hard to get so keep tjat and made appointment for Rav4 at 130 the same day. My wife took in tje Sienna, they were expecting the Rav4 (my text clearly said Sienna and phone call confirmed this). No certified technician avail. No work done on Sienna, just the extra key made tthat we paid for last year. That took 2 hours. My wife was told my appointment was at 100, not 130. Paul showed her it on the computer. I show up at 100. Not expecting me til 130. 1 year check up went fine. Coupon for car wash at the gas station nearby (on corner, i think is still R Store but not sure) didn't work so i paid out of pocket.
We appreciate tje effort on saying you would take care of things but something is terribly wrong with scheduling.
7/27/2025
James K. VERIFIED CUSTOMER
Ok
7/27/2025
Mary D. VERIFIED CUSTOMER
Your staff is always knowledgeable and professional while being friendly at the same time. I enjoy my visits while waiting for my vehicle,
7/26/2025
Mark O. VERIFIED CUSTOMER
They are the best
7/26/2025
Janice Z. VERIFIED CUSTOMER
Excellent service. Thanks!
7/26/2025
Peter S. VERIFIED CUSTOMER
I was there for a 7:00am appointment. Barely awake. It seemed I barely had time to sit down and enjoy a coffee, and the tire rotation and inspection was complete. Did they really do all that stuff that fast? Who knows… matters not. My LC250 got me home! Ran great! Service was fast. Coffee was free.
Great start to the morning.
Thank you Brianna.
7/26/2025
Robert M. VERIFIED CUSTOMER
The video sent to my phone showing me what was checked on my vehicle and what the results were was useless. There was so much background noise I couldn’t hear a word the person was saying.
7/25/2025
William W. VERIFIED CUSTOMER
The servicing of our Highlander went smoothly and on time. The need for additional work was explained and we made an appointment to have the brakes serviced.
7/25/2025
Roger S. VERIFIED CUSTOMER
I can not find a 12 volt battery charge indicator anywhere in the manual and service had no idea either. Very Frustrating.