I do not believe the work that needed to be done was done. I’ve called multiple times and sent an email and have not been able to reach anyone.
11/21/2025
John L. VERIFIED CUSTOMER
Serena was fantastic, professional, and very able to handle my situation BUT when I picked up my car after paying nearly $600 for the repair, the air bag light, which was the issue I had, was still on. This is very disappointing and now I have to return to find out why. How can the car be returned to me when the light is still on?!?!??
11/21/2025
Raymond F. VERIFIED CUSTOMER
The team and the staff are very professional and friendly
11/21/2025
John M. VERIFIED CUSTOMER
Everything went quite well and I am definitely satisfied.
Thank you
John M
11/20/2025
James V. VERIFIED CUSTOMER
This Young Lady is a credit to your Company. If it wasn't for Employees like her I would never come to Jim Shorkey Kia. If your customer service cared about customers you would offer a bottle of water and coffee. The machine is so busy with Employees getting theirs. Kimmi is very good!!!
11/20/2025
Katherine F. VERIFIED CUSTOMER
You guys are the best. Thank you so much.
11/19/2025
John J. VERIFIED CUSTOMER
Prompt, thorough and courteous
11/15/2025
Taylor D. VERIFIED CUSTOMER
Kimmi and team have been wonderful to work with since I bought my car in 2024! They have provided great customer service - quick, friendly, and effective. They were diligent in diagnosing a problem I had noticed since purchasing my Sportage, and I am very appreciative of them going above and beyond to rectify the situation. I would highly recommend their team!
11/15/2025
Valerie P. VERIFIED CUSTOMER
Very pleased
11/15/2025
Vito C. VERIFIED CUSTOMER
The girl was very nice. Satified Easy to work with.
11/14/2025
Judith K. VERIFIED CUSTOMER
Will do. She thoroughly explained the results
11/13/2025
Jennifer F. VERIFIED CUSTOMER
She was very pleasant and helpful.
11/13/2025
Anthony W. VERIFIED CUSTOMER
Kept me informed and performed someextra service at my request. Serena is highly recommended.
11/13/2025
Tara B. VERIFIED CUSTOMER
Montana was very polite and made sure I was informed of pricing prior to the service.
11/12/2025
Marianne M. VERIFIED CUSTOMER
The appointment went well
11/12/2025
Rebecca D. VERIFIED CUSTOMER
I always have a good experience with the service reps at Kia Wexford! The only downside this time is I waited about 2 1/2 hours from my vehicle which seemed long compared to prior visits but was probably the result of having a 2 PM appointment vs one earlier in the day. either way, I didn’t mind because I brought a book to entertain myself and I know they were busy.
11/11/2025
Michael L. VERIFIED CUSTOMER
She was extremely helpful. She found an issue that I didn't see. Great help
11/11/2025
Zane P. VERIFIED CUSTOMER
Very satisfied with the service, very professionally done ????
11/10/2025
Dale C. VERIFIED CUSTOMER
Very satisfied. Serena kept me well informed about the progress of the work being done.
11/9/2025
Rosanne B. VERIFIED CUSTOMER
Your service advisor Serena Martinez is excellent.