Ana was kind and professional, offered additional services and had me in and out quickly , I will not Service, my Palisade, anywhere else.
3/13/2026
John A. VERIFIED CUSTOMER
Very pleased with the service of my vehicle. I've been a valued customer since 2018.
3/13/2026
Joseph S. VERIFIED CUSTOMER
I had scheduled an appointment to get my oil changed. The lady at the service desk has told me that they would also be doing a tire rotation and check my alignment. With all of that the service was actually surprisingly fast!
3/13/2026
Jeanette L. VERIFIED CUSTOMER
I couldn’t afford to buy an air filter this time, my tires was rotated and one of my tires was splitting and I wasn’t told, also the sticker in my windshield to let me know to come back wasn’t placed in my windshield.
3/10/2026
Juan S. VERIFIED CUSTOMER
Service lady at the desk was rude, took yall 2 hours for a simple oil change, and yall also charged me for my oil change which was supposed to be free since my car came with 3 free services, but got charged and embarrassed at the front desk…… I never used my third free service, last time I visited for an oil change, I was asked to come back when I hit 30,000 miles on my car, but I didn’t get serviced that day and yall, still counted it as getting serviced????? I don’t ever go to dealerships for oil changes so why would I go and pay $105 when I could’ve gotten my dad to change my oil for free… I only went because I had THREE free services but I should’ve known yall would lie, all of the reviews **** and I see why!!!
3/7/2026
Kisha G. VERIFIED CUSTOMER
Great customer service
3/3/2026
Christopher P. VERIFIED CUSTOMER
Kersten was great
2/27/2026
Nancy C. VERIFIED CUSTOMER
Very nice people well satisfied
2/26/2026
Christopher C. VERIFIED CUSTOMER
Ashley was great she cared bout wat I needed done
2/17/2026
Elouise B. VERIFIED CUSTOMER
She was great. Very cordial and informative. She kept me updated on the status of my repairs. And a estimated completion of my vehicle.
2/17/2026
Jeanette R. VERIFIED CUSTOMER
She was friendly and nice! Highly recommend!!
2/13/2026
Lorna C. VERIFIED CUSTOMER
Your Communication with Customers is Horrible! No one Return calls day of! 2 Day’s later if you Lucky! Spoke with Manager April I think, then she drops the ball! Tell me she’s going to call me back! Never!! I had to call back, My vehicle that I only drove 2 weeks, ran hot with crack water pump on a vehicle with 26,000 Miles!! Then return it to me with antifreeze still ALL OVER MY HOOD AREA!! No one checked it out when it return from Ford dealership!! I PRAY THIS VEHICLE IS OKAY! I DONT PLAN ON EVER RETURNING THERE FOR ANYTHING! I will SEEK LEGAL ASSISTANCE IF I HAVE ANY OTHER PROBLEMS!!! NEVER SEEN A DEALERSHIP RUN THIS WAY! Sales SIDE PHONE’S RING FOREVER ALSO!NO ONE COMES BACK TO THE LINE!!!!I COULD GO ON AND ON !! HORRIBLE SERVICE, I CALLED FOR EVERYONE FROM ELVIS THE MANAGER
FINANCE GUY HENDERSON!! To MY SALES GUY LEDELL/ FINALLY SHARED MY FUSTRATION WITH HIM WHEN I PICKED UP MY VEHICLE!!!
2/11/2026
Joseph K. VERIFIED CUSTOMER
Everything was excellent service. Very nice employees.
2/11/2026
Elizabeth E. VERIFIED CUSTOMER
There's a place on my vehicle that wasn't there whenever I dropped it off to be looked at
2/8/2026
Vie G. VERIFIED CUSTOMER
The trip to Dealership Mike Terry was an Excellent one!!! I was kind of down. But the staff in the service department Kersten and Ashley were such a peaceful relief to me. They're professionalism was just what I needed to take my mind off my situation!!! Thanks Guys!!! May YESHUA RICHLY BLESS ALL OF YOU!!!????????????????????????????????????????
2/7/2026
Christopher C. VERIFIED CUSTOMER
Ashley was very courteous and helpful I will definitely deal with her in the future if I need to