Auto House Auto Repair Service

Xavier was amazing and I could tell he cared about me and my vehicle. He answered the questions I had, and treated me like a valued customer.

Xavier was amazing and I could tell he cared about me and my vehicle. He answered the questions I had, and treated me like a valued customer.

I will be 74 years old and this is by far the best service I’ve ever had in my entire life. I probably talked to five people when I dropped off my car All were polite, Knew their product offering, and extremely knowledgeable. They treated my wife with the upmost respect. I don’t know how it can get better than that. Thank you.

A job done very well and communicated what was done to my car efficiently

Xavier was great ! I’d reccomend him to anyone !

Excellent job well done ????

Veey happy with service and time it took.

Very nice and helpful

Mechanic not available on the weekend so I had to ask off work. The multipoint safety check that sold me on the car was fabricated. My “bumper to bumper” warranty won’t cover the repairs I need, six months after buying it. Travis, the mechanic, was supposed to send me the contract bylines and an estimate for the repairs two weeks ago. He hasn’t. Deeply disappointed in your lack of transparency and availability.

You guys are the best!

Travis was awesome to work with! Above and beyond all around!

Travis was amazing to work with and did everything he said he would and more

Travis did a great job!

Xavier was really polite, knowledge, and quick!

Professional service

Very courteous employees! Great service!

Excellent service! Thank you

Travis was great!

Xavier is an excellent service advisor who was very knowledgeable and helpful. I will bring my car in here again.

Unfortunately, my experience with my car issue hasn't mirrored Travis' excellent communication and customer service. About a month ago, I took my truck in for repairs due to overheating, deceleration, a weird smell and dashboard warning signs.Fortunately, during my kids' spring break, Travis thought the process would only take a few days, but it ended up being an almost two-week ordeal largely due to dealing with the warranty company. Which meant I had to rent a car during that time. Upon getting my car back, the issue resurfaced and I discovered there wasn't any coolant left in the vehicle. After taking it back to Autohouse, I found out that It was now a blown head gasket, literally a day later. Renting a car once more, completing the job took longer than expected because of how expensive the necessary fixes are and dealing with the warranty provider's requirements as they went back and forth. I don't think they realize the stress this puts on someone as they give the run around. The stress is physically,mentally and financially draining. Yesterday evening at five o'clock I picked up my truck once more following recent repairs; however, shortly after picking my children later the next day, we experienced another breakdown due to engine failure which caused our vehicle speed decrease considerably amidst busy highway conditions - an extremely frightening experience for us! When purchasing protection plans I planned to have security and it might might have been advantageous since those additional expenses didn't prove worthwhile given such unfortunate events like this. As a single mother relying solely on myself, I'm completely exhausted and unsure of how to manage getting to work and getting my kids to school while dealing with bills that are still due. Im am completely tapped and exhausted from this experience z The responsibility for this situation lies with either the mechanic or the warranty representatives who looked at my truck.Today had the potential to be catastrophic. My children and I could have been harmed, and this marks the second occasion in which the truck was provided to me with problems. I want to express my gratitude to both Xavier who facilitated involvement of a towing service provider for our stranded vehicle recovery because I'm all out of money, and while extending appreciation towards Travis whose encouraging words helped ease anxiety during this challenging period; I literally called in, while stuck on the side of the freeway in tears. Travis was very concerned and showed Empathy. However the overall rating would fall short from being designated an excellent automotive encounter.