Noah was the best service agent I’ve ever had. I was VERY impressed with his thoroughness, kindness, patience, and expertise in explaining my Honda’s issue. I’ll gladly complete a survey regarding his fantastic abilities.
The waiting facility was very clean and comfortable! Thank you for a great experience.
3/13/2025
Jordan S. VERIFIED CUSTOMER
Eric was very helpful in getting all I needed done on my vehicle in one visit instead of multiple. As well as being open with communication and ensuring my car was completed before I had work. People like him is why I enjoy coming back and getting all my service done with Fred Anderson!
3/13/2025
Deeashjia W. VERIFIED CUSTOMER
Matthew has great customer service!
3/13/2025
Lisa K. VERIFIED CUSTOMER
Terrific customer service. Kept me informed and updated. My car was finished ahead of schedule which was truly impressive. Alejandro was outstanding making me feel like a VIP.
3/13/2025
Jeff B. VERIFIED CUSTOMER
Eric is always very pleasant and helpful
3/13/2025
Susan M. VERIFIED CUSTOMER
Eric is an exceptional person, always greets me with a smile, is quick to make accommodations to get my services in a timely manner. This care for customers like myself that drive approximately 2 hours to have their car serviced alleviates undue stress for the customers that make a long trip to Anderson Honda. Eric keeps me up to date throughout my car service. He answers all of my questions without hesitation.
Eric goes above and beyond great customer service! He is genuinely dedicated to providing the best service possible and he is very passionate about exploring new ways for Anderson Honda to become more proficient in ensuring all customers feel comfortable leaving their vehicles in the service department. He continues to strive to create new ways to make the service department's operations more transparent to the customers that he and his team serves.
3/13/2025
Katelyn M. VERIFIED CUSTOMER
wonderful personality and very helpful and informative keep up the good work
3/13/2025
John S. VERIFIED CUSTOMER
Good guy, kept me informed and gave me estimate before replacing part.
3/12/2025
Bryan S. VERIFIED CUSTOMER
ok
3/12/2025
Tobi H. VERIFIED CUSTOMER
Alejandro was wonderful with keeping me informed on the status of my vehicle and explaining the mechanical issues in terms I could understand once the service had been completed. He also provided me with service recommendations that I will be completing in the near future!
3/12/2025
Laura M. VERIFIED CUSTOMER
I could have sworn( I'm still looking for my paperwork " ) that I was told my the sales man that sold me my car ,that because I bought the car there I would get free oil changes as long as I got the rest of my maintenance work gone there . But when I brought my car today I was told something different. And I was charged over a hundred dollars for oil change..
3/12/2025
Rita K. VERIFIED CUSTOMER
Good work!
3/12/2025
Kara B. VERIFIED CUSTOMER
Keith was great, thank you!
3/12/2025
Brittney A. VERIFIED CUSTOMER
Theo was awesome in this process. He helped me the whole way and was very accommodating to everything that I needed and I appreciate him very much.
3/12/2025
James S. VERIFIED CUSTOMER
You ROCK!! Fantastic buying experience. Parts and service also. Came back two days after purchase and got a bed cover.
3/12/2025
Kevin G. VERIFIED CUSTOMER
Should have offered a complementary oil
Change
3/12/2025
Keaton G. VERIFIED CUSTOMER
The guy who is at the service counter, Keith Lubrano was extremely disrespectful towards me when I pulled in with my 2006 Honda Pilot. At discovering he couldn’t roll down my window ( my window motor at my driver door us worn out) he remarked that I needed a new car. He continued to ask about my hail damage, and continued to shame me and my car when the oil change ( the only thing I was there for) was done.
At the counter he said that he doesn’t know if I should put much more money into my car, said he’s never seen 3 “1” tires before. He acted like I don’t know my car is in bad shape. He corrected me when I asked why my hazard lights are on. He said they’re “ emergencies”. I’ve been driving for over a decade. I can call them hazards.
I’m not sure if it was because I’m a woman, or if he doesn’t financially struggle and can’t relate, but I’ve never been so caught off guard and disrespected. He need to keep his opinions about whether or not I should buy a new car to himself and just help me with what I want, and can afford to get done.
Also, he didn’t roll up my window all the way and damaged my silicone trim around the window. Horrible experience.