Matthew is always professional, courteous and knowledgeable, keeping me informed and allowing my experience to be stress-free. I highly recommend. Matthew always delivers great service with friendly attitude.
7/24/2025
Pamela S. VERIFIED CUSTOMER
Matthew was very helpful and personable during my visit. He explained all the work and costs to my car. He immediately reserved a rental when the extra maintenance would add time to my original schedule, and let me know when the rental had not arrived in his expected time frame. His kindness and detail to customer service went above and beyond expectations. Thank you, Matthew.
7/24/2025
Stephen B. VERIFIED CUSTOMER
Very nice people.
7/23/2025
Milton H. VERIFIED CUSTOMER
Matthew was very professional and let me know what I could expect what they would do to my vehicle. He let me know what my costs would be and what I could expect to pay.
7/23/2025
Sandra M. VERIFIED CUSTOMER
Alexander has completed repairs to my 2015 Honda CRV as promised and additionally provided information that lead to significant “covered” services that enhanced my vehicle!!
My latest service today was the restoration of the front headlights .They were extremely frosted making night driving difficult! I am waiting until dark to drive in ( what feels like a brand new car)!
Alexander is a great asset to your company !
7/23/2025
Katie M. VERIFIED CUSTOMER
Theo was very helpful and professional.
7/23/2025
Labiba A. VERIFIED CUSTOMER
I was 100 percent satisfied until I came home and reviewed my receipt. I called and left a message for Alexander to call ne back. The receipt indicates ALL four tires have dry rot that was never mentioned during my appointment. The rear right "Requires Immediate Attention" and I see why. A bubble is forming on the outside wall with dry rot as well. I'm a little frustrated it wasn't mentioned. My safety is priority irregardless of cost. I would appreciate a call back tomorrow. I'm already pricing tires at another location
7/23/2025
Donna C. VERIFIED CUSTOMER
Brian was GREAT as always!
7/23/2025
Ana S. VERIFIED CUSTOMER
I was not given a full report of the recommendations until after the service was completed. With other dealers I’ve visited , they will provide a report of recommendations and any services that need immediate attention for my approval. Upon request I was told that this was not available and that the services and their price could be given to me over the phone but not in writing.
7/23/2025
William S. VERIFIED CUSTOMER
Prices too high
7/23/2025
Brittany H. VERIFIED CUSTOMER
I was not satisfied. As a matter of fact, it was the most disappointing experience I've had at the Honda dealership. I had an appt at 1:30 and sat arguing with the rep Mariah about whether they would service my car bc my oil was at 50%, despite me having a service package that i spent several thousand dollars on. A manager stepped in and agreed to service. However after I left with the car I noticed the oil light still read 50% and the sticker in my windshield said Jan 2025.
So I took back to confirm they actually conducted the oil change I requested.
Thirdly, I told Mariah I was concerned about a slow leak in my back left tire. And the technicians did not fill my tires. I left and 1 tire was at 31 psi, another at 37. And the other two in between. Surely if they checked my tires, they could have adjusted all pressures the same?
So no, I was not happy with the visit. I will never buy another service package from Honda bc it's so confusing. I still don't understand what I paid for. And likely I just won't buy another Honda. Or at least not from Fred Anderson.
7/23/2025
Timothy S. VERIFIED CUSTOMER
Excellent service. Very friendly. Will recommend to everyone.
7/23/2025
Kathryn M. VERIFIED CUSTOMER
Had the vehicle there on 6/3/25 for air conditioning issue. Part was replaced with a part made in China and we are still having issues with the air conditioning. We brought it back this past Monday and was told that there was nothing wrong. Yesterday, Tuesday, the air conditioning worked for about 8 miles then died. It now only works intermittently. Besides the poor work done on the air conditioner, the rep at the first visit tried to add needless items, which my husband manages, to the bill. You should be ashamed.
7/23/2025
Carol I. VERIFIED CUSTOMER
Mariah was the best!! VERY professional, friendly and accommodating!
For your service dealership restrooms…it would be nice to have a hook in woman’s stalls to accommodate pocketbooks or diaper bags …
7/23/2025
Victoria S. VERIFIED CUSTOMER
I give Eric a 10/10 for customer service!
7/23/2025
Nancy W. VERIFIED CUSTOMER
That was a quick and easy service visit! Thanks for the coffee.
7/23/2025
Sandra M. VERIFIED CUSTOMER
I scheduled the appointment on line and the service was quick.
7/23/2025
Jamie G. VERIFIED CUSTOMER
FA Honda has always done an excellent job with my vehicle. Their customer service is absolutely the best!
7/23/2025
Chi T. VERIFIED CUSTOMER
Theodore Davis was very knowledgeable, professional, and courteous.
7/23/2025
Karen C. VERIFIED CUSTOMER
Caleb was very professional and friendly, as well as efficient