Fred Anderson Honda Auto Repair Service

Brody was awesome. Friendly, knowledgeable, and delivered as promised. Id hire him. Well done

She was personable and helpful. Also willing to stay late if we needed her to.

Brody was great. Patient, thorough. Professional.

Very professional and great! 10 out of 10 service!

Rather good!

Excellent job

Caleb was great! Very professional and knowledgable

Eric was amazing, especially having 3 kids with me. Very kind and understand, quick! Made the process so easy!

Everything went awesome.

Noah is awesome

Always professional and helpful!

Brody did good.

Theodore was very professional. Took the extra time to thoroughly explain the service process, gave updates during the service, as well as the post service process and next steps.

Great service and communication!! Couldn’t have ask for it to be any better!

Mathew was very helpful and. Very pleasant to work with.

Great job Matthew he kept me updated about my vehicle!!! Job well done ????????

Matthew was awesome as always! I’ve had him as my service advisor the last few times and I’m not using anyone else! Great job sir! Thank you for all your help and knowledge!

I’m still waiting to hear back on the repairs to my car and get a timeline for when it will be repaired from the accident it was in while in your possession.

What a great guy!! Kind and understanding.

On this recent service visit I was being checked in by Mr. Lebrano, and he asked what services we were there for. I mentioned an oil change and if possible to see if the mechanics could check an extending warranty...a recall regarding a piston ring potential problem. He asked who was providing the extended warranty? I said Honda, he said, Honda doesn't have extended warranties. I said, no, extending a warranty. I was clear with what was going on, but he was not willing to let it go, trying to explain to me exactly whatan extended warranty was, which I already knew. I finally shut the conversation down. But he was not very friendly thereafter. As I was finished being checked in, he said, we'll have a diagnosis for you shortly regarding the recall notice that I had received. That was a little before nine o'clock in the morning. about 10 AMA gentleman came through and asked everybody how long they'd been there with service they were having done, and when he got to me, I explained that I'd been there for an hour for the oil change and recall diagnosis but I hadn't heard a thing since. A few minutes before 11 o'clock, the same gentleman came around asking surprised I was still waiting. I reiterated why I was there, and that it had been 2 hours and I hadn't heard a thing. I asked him at that time exactly how long it takes to run a diagnostic on that recall to which I receive no answer. He went back to the Service area and checked,returned and told me they'd be done in about 20 minutes, Which was the case. So I'm very unhappy with this past service as to both the necessity to pay for a diagnostic, which fortunately turned out no problems. But as well the fact that I was there for 2 hours and never heard anything after being promised a quick diagnosis. Customer service... We have been bringing our cars to Breakaway/ FA Honda since we bought them in 2013 and 2014 as well as a previous Honda Civic, and Saturn View going back to 2006. Very disappointing to watch the service attitude as well as being the only one still sitting there while people who came in after I did have their service work done and gone. James Thomas Werther 08-26-2025