Always enjoy the service but would like the car to be washed also. When we purchased the vehicle there we were told that would be included.
4/30/2025
Ebony C. VERIFIED CUSTOMER
Although we are still troubleshooting the issue with my vehicle, I do feel like I was heard today and that all concerns were taken to consideration thank you Erik for your support. I look forward to working with you in a couple of weeks to continue to troubleshooting my vehicle.
4/29/2025
Jefferson W. VERIFIED CUSTOMER
They didn’t do any of the complementary service except oil change. Very disappointed
4/28/2025
Ronald B. VERIFIED CUSTOMER
The car went in with a check engine light stayed at the service center for over a week they said they drove the car over 100 miles I picked up the car drove it 30 to home the whole dash lite up now I have to drive back to the service center and I only have one car? Some thing is wrong with the whole thing. Ron Bethke
4/26/2025
Gerald B. VERIFIED CUSTOMER
Erikis professional and courteous. My Genesis service was done within the time frame Erik promised. Erik is a great excellent member of your team.
4/26/2025
Steven B. VERIFIED CUSTOMER
Quick service was in and out
4/26/2025
Lenore L. VERIFIED CUSTOMER
Everything was fine. I was pleased
4/24/2025
George M. VERIFIED CUSTOMER
Wonderful Service
4/23/2025
Edgar M. VERIFIED CUSTOMER
This time he was kind, courteous, (after he single in) he did good!, (I guess)
4/22/2025
Aaron F. VERIFIED CUSTOMER
I appreciate Bryan answered all my issues. Plus he made sure I was completely satisfied with the service.
4/22/2025
Ruth C. VERIFIED CUSTOMER
Erik was very polite, professional and his customer service attitude was amazing! Thank for your patience!
4/21/2025
Eric K. VERIFIED CUSTOMER
Ismael is the best service advisor ever. He does a great job taking care of my care and gives great recommendations
4/19/2025
Mark W. VERIFIED CUSTOMER
When you make an appt for 9am, it shouldn’t be 10:50am before they ever even look at it & finally get completed at noon. This is why we make appointments! I was told it would be 1 to 1 1/2 hr. This happens EVERY TIME even though I’m assured “it shouldn’t.”
4/19/2025
Santiago G. VERIFIED CUSTOMER
Repair time was much less than estimated. That was very good.
4/18/2025
Joseph H. VERIFIED CUSTOMER
Up front about everything. Very eager to help with any issue.
4/18/2025
Raymond C. VERIFIED CUSTOMER
I have been a service customer since 2002. Me and my family have bought all our cars from Selma Hyundai. I always request Mr. Chavez because he always gives great customer service. He has patience and explains everything. He’s been there a long time and I appreciate long term employees because they remember their customers.
4/18/2025
Jeffrey B. VERIFIED CUSTOMER
Called for a service request regarding a recall on the Genesis (G80; AC unit). It was scheduled for a few weeks out and I brought the car in when instructed. Was told by front office to be there at 0730. Arrived and was told the service staff doesn’t arrive until 8 and was also instructed to go to Nissan as the Genesis service team called out sick. After waiting for 30min the car was taken back and,30min later, brought back out to me. They instructed me that the parts needed to be ordered. I’m confused and frustrated. This is a known recall (as Genesis sent me the mail directly) and I scheduled the appointment weeks ahead of time. Why was the part not ordered at that time. What exactly was the point of me bringing the car in (a 35min drive from my house). This is not acceptable when you consider the level of service Genesis is trying to provide (a high end experience for its owners). While I doubt anything will ever come of this email, as these surveys rarely result in actionable change, I’d like to think that improvements in customer experience would be made in the future.