I will not be a returning customer. This was a very disappointing experience as I have used Ernst/Gregg Young for many years. I will not be recommending their services or products in the future, and will discourage others from using them as well.
8/15/2025
Kassandra S. VERIFIED CUSTOMER
Christian is always so accommodating and polite. I always look forward to coming to GY because I know he always gets my questions answered or finds someone who can. He’s awesome!
8/14/2025
Dean P. VERIFIED CUSTOMER
Fine young man. He looks you in the eye when conversing. Excellent!
I don’t need to be asked for a trade in appraisal. When I’m ready to trade, I’ll ask. Thank you
8/14/2025
Shinichi Y. VERIFIED CUSTOMER
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8/13/2025
Thomas C. VERIFIED CUSTOMER
I recently brought my Kia in due to issues with the engine. This was my final straw. I have brought my vehicle to Gregg Young since they came to Columbus. I have spoke positively about Gregg Young the last 2 years! The first sign of an issue, unprofessionalism and absolute poor customer service. It is clear that it is not a “new system issue” that my suv started having issues when the wrong oil was being put on my bill. The Service Manager was unprofessional and unwilling to truly listen. To tell me it’s my brand of car that’s the issue and suggesting that the mechanic just put the wrong oil on the ticket is pathetic and lacks any sort of ownership of the issue. Gregg Young will never receive my business again and I will be sure to share this experience with all those I associate with!
8/13/2025
Joy Z. VERIFIED CUSTOMER
Would have been nice to have some pop or water frig was empty????
8/12/2025
Janet M. VERIFIED CUSTOMER
Took longer than anticipated but work was fine
8/11/2025
Luis H. VERIFIED CUSTOMER
A very good service
8/10/2025
Diane R. VERIFIED CUSTOMER
Everything went smoothly with the service tiday.
8/9/2025
Tiffany/Patrick D. VERIFIED CUSTOMER
We asked for a ride to pick something up before 5, while our car was being serviced. We had a very kind and patient driver! Also,all of the parts we ordered were put on for us and look great!
8/9/2025
Elzbieta S. VERIFIED CUSTOMER
Great service
8/8/2025
Brandon H. VERIFIED CUSTOMER
I asked them to investigate an oil leak and was told there was no leak. Charge $70 for that and they didn’t even bother to clean up the oil that was all over my engine bay. Total of 520$ for 4 quarts of engine oil, a filter, 4 quarts of transmission fluid and “there’s no oil leak, there’s just a bunch of oil all over your engine ???? Do you want to buy more fuel system cleaner and enngine oil conditioner ???????”
8/8/2025
Michael C. VERIFIED CUSTOMER
I appreciate you dropping my car off at the rental car company and made it really easy transition. Thank you.
8/6/2025
Thomas O. VERIFIED CUSTOMER
I liked the short videos of the mult-point vehicle inspection that were texted to me afterwards. A nice addition for customers!
8/6/2025
Juanita V. VERIFIED CUSTOMER
He did a great job!
8/5/2025
Judy W. VERIFIED CUSTOMER
Everyone was very nice and helpful. Very quick with the maintenance of our car.