Christian is always personable & though. I’m always happy when I get him as a Service Advisor !
9/29/2025
Andrew G. VERIFIED CUSTOMER
My experience was awesome from start to finish
9/27/2025
Jason V. VERIFIED CUSTOMER
When I originally brought the car in there, he told me the head gasket was not the problem. The problem was I put windshield washer fluid in the radiator. I did not put the blue antifreeze in the radiator. The previous shop did. It was a Toyota approved antifreeze. I know it’s not what you use, but it wasn’t approved antifreeze. He treated me like I was done throughout the process. He didn’t care what I said about the car. He only cared what the insurance company said about the car and we did not know if they were even going to cover the repair. I feel the car could’ve been repaired faster than what it was. I asked him to replace a lug bolt on the car. He did not give me a price. When I showed up there, the bill was over $500. He was nice enough to take some money off of that bill because I was very upset. Very disappointed with the entire experience. You will not have to worry about me being a return customer. Not a chance.
9/27/2025
Richelle J. VERIFIED CUSTOMER
Christian Cerna is a great associate and asset for Greg Young Toyota. He’s attentive, professional, honest, and personable. I feel he genuinely cares about his customers and wants to provide the best service for his customers and their vehicles.
9/27/2025
Janette A. VERIFIED CUSTOMER
Thank you all for your excellent service.
9/26/2025
Tammy J. VERIFIED CUSTOMER
I asked if my vehicle could be washed. He said "yes". Ultimately my car was not washed.
9/25/2025
Cheryl W. VERIFIED CUSTOMER
Christian provided the BEST customer service when I brought my vehicle in for maintenance. From start to finish, answering questions I had along the way. He’s a great asset to your dealership.
9/25/2025
Jerry V. VERIFIED CUSTOMER
Well done however service time seemed excessive
9/25/2025
Shelly F. VERIFIED CUSTOMER
Christian is a really great advisor. He was ready to greet me, answered my questions, and I trusted my car with him. Thanks for going above and beyond Christian! Your customer service doesn’t go unnoticed.
9/25/2025
Terry B. VERIFIED CUSTOMER
Andres was upbeat, positive and
attentive when I dropped off my
RAV4 for an oil change and tire
rotation at 7:45 am. He suggested
additional add on services that I
declined and readily accepted my
wishes with a smile. Andres explained
the inspection and I was happily on my
way.
results and I was
9/24/2025
DOUGLAS H. VERIFIED CUSTOMER
Christian was very friendly and provided excellent customer service!
9/24/2025
Paul C. VERIFIED CUSTOMER
Very pleased
9/24/2025
Holly W. VERIFIED CUSTOMER
He talked to me and explained everything to make sure that I understood it and was ok with completing the repairs before they went ahead and completed them. He offered me a vehicle le if I wanted to go somewhere while I waited, and he kept me updated on things
9/23/2025
Pat F. VERIFIED CUSTOMER
Thanks to Jeremy for bringing Scott McDonald from the shop area to answer a couple of questions about my older Rav 4. Scott's name appeared many times in the past on my 2006 Rav 4 Service Orders.
9/21/2025
Jerry V. VERIFIED CUSTOMER
Excellent Employee communication was totally awesome, please give this professional a raise and promotion. He is a very strong link in your revenue stream. …….,, Jerry V
9/20/2025
Gene B. VERIFIED CUSTOMER
Service was great. All our questions were answered and we didn’t feel pressured.
9/20/2025
Cheryl M. VERIFIED CUSTOMER
Christian was very knowledgeable and pleasant to work with.
9/19/2025
Glynette S. VERIFIED CUSTOMER
I spoke to the manager because they gave my keys to another customer.
9/18/2025
Debbie B. VERIFIED CUSTOMER
Christian is great to work with! We look forward to bringing our vehicle in, because he always provides us with the best information, all the options, and great personal customer service!