Happy with the service. The only complaint is that I waited almost 2 hours and almost one hour after receiving the link of what they did to my vehicle.
10/16/2024
Jorge M. VERIFIED CUSTOMER
Gracias Ashley por todo excelente servicio
10/16/2024
Rhys T. VERIFIED CUSTOMER
I had a terrible experience with the service department at Fox. I brought my car in for service on Saturday, and although they initially refused to take walk-ins, they eventually agreed to service my car. They finished the service quickly, but the next day I discovered a massive oil leak, which wasn't there before.
When I informed them about the issue on Monday, they took a long time to diagnose the problem and initially tried to blame me for the oil leak. After I pointed out that the car was in good condition before the service, they shifted the blame to a possible manufacturing defect. However, I had purchased the car recently and it had very low mileage, so it didn't make sense for it to be a manufacturing defect, because it had not had a leak until after the service.
They finally gave me an update but still claim that its Impossible to know what happened. Frankly, I believe that the service team made a mistake on Saturday and perhaps damaged the Gasket. I feel lied to. I honestly just wanted to tell me that they made a mistake and that they were sorry.
10/16/2024
Dustin R. VERIFIED CUSTOMER
I was very satisfied with the services performed on my Tacoma. Ashely was a great service advisor who kept me informed and updated throughout my entire process!
10/16/2024
Kenneth R. VERIFIED CUSTOMER
The time waiting for a simple oil change, over two hours, is felt too just be unacceptable.
10/16/2024
Xochitl D. VERIFIED CUSTOMER
Muy buen servisio.
10/16/2024
Rosa T. VERIFIED CUSTOMER
well, let me test it for a month and i’ll tell you if it works fine or not! :)
10/16/2024
Lamia K. VERIFIED CUSTOMER
Waited 3 hours and 30 mins for oil and filter change.. texted mike to follow up and he said they forgot about my car and they will finish it ASAP. It took total 4 hours for oil change!! This is ridiculous and unacceptable for a big company like you. After completing my warranty i will never be coming back again…. EVER!!
10/16/2024
Eduardo Z. VERIFIED CUSTOMER
All okay , thanks
10/16/2024
Rebeca I. VERIFIED CUSTOMER
Ashley is so badass!!! She helps me with everything and gets me in and out fast!
10/16/2024
Monica M. VERIFIED CUSTOMER
Janeth is always awsome thank you ????
10/16/2024
Erika B. VERIFIED CUSTOMER
Service was great and super fas. Gabriel answered all my question and also advised me on the importance of following up with what needs to be fixed.
10/16/2024
Alfredo O. VERIFIED CUSTOMER
Great service as usual
Thank you
10/15/2024
Araceli S. VERIFIED CUSTOMER
Mr. Martinez always a ver nice person
10/15/2024
Daneska D. VERIFIED CUSTOMER
Always friendly and attentive
10/15/2024
Veronica F. VERIFIED CUSTOMER
It was good service the only thing was the wait time it took about two and a half hours but Ashley explained it was due to a new system and future visits would not take as long.
10/14/2024
Raul H. VERIFIED CUSTOMER
Awesome Job!!!
10/14/2024
Morteza K. VERIFIED CUSTOMER
Good
10/13/2024
Hyunjin L. VERIFIED CUSTOMER
Very professional! Communicated well and provided great customer service.