Francisco Velez was my service agent for my last service visit, as well as this most recent visit for the repair of my hood. I was more than pleased with Francisco...he is so very pleasant and very knowledgeable, as he explained some things about my Highlander that I was not aware of.He kept me up to date every step of the way, and was always available when I needed to reach him for updates. I've always been very satisfied with my dealings with Wesley Chapel, and representatives like Francisco is part of the reason.
2/14/2025
Sajaye H. VERIFIED CUSTOMER
Richard Davis always looks out for me and ensure that I get the best treatment possible. He explains everything well and ensure I leave with all questions answered.
2/14/2025
James R. VERIFIED CUSTOMER
Richard was great to work with. I would highly recommend Richard to my friends and family. Richard is very knowledgeable and will he my preferred service advisor in the future.
2/14/2025
Johanna P. VERIFIED CUSTOMER
Excellent and fast service
2/14/2025
Kathleen M. VERIFIED CUSTOMER
Initially talked about standard 110000 mile maintenance. After multipoint inspection my rear brake pads were found to be normal range. Other issues were found that needed repair. I immediately texted and called saying to cancel rear brake replacement and fuel injection service as they did not appear to be urgent. Gracen told me it was too late and that could not be changed. Then after paying a large over $3000 for all other repairs I informed him that I needed to leave for work as I work in Tampa. He was at lunch and was informed my car was ready at 11:22. I arrived and paid at 11:45AM. Then service staff and valet service could not find my keys for over a half hour. They later said the repairman was driving the car and could not get it from him. I was late for work this afternoon which was very frustrating as I already paid more than I was willing. Not sure why there was such poor communication and an inability to cancel services after the inspection showed it was unnecessary. Have been using your place for three years but will be looking elsewhere.
2/14/2025
Susan P. VERIFIED CUSTOMER
The service was done promptly and Damian was great. Thanks!
2/14/2025
Dave G. VERIFIED CUSTOMER
Very quick service
2/14/2025
Sherri M. VERIFIED CUSTOMER
Rick is very professional and thorough. Best service advisor ever!
2/14/2025
Naia R. VERIFIED CUSTOMER
Rick Davis continues to be the BEST. Always content with his service and he always goes above and beyond to make sure my car is taken care of.
2/14/2025
Kheva S. VERIFIED CUSTOMER
Very nice man who kept me informed and was very pleasant to deal with
2/13/2025
Eric B. VERIFIED CUSTOMER
Yes, Don was Great! He always listens and cares about his customers! He also understands the customer concerns and works to find a solution to my car repair requests. Don is always willing to help! He provides great advice and counsel regarding my car. Thanks, Don!!
2/13/2025
Alvin J. VERIFIED CUSTOMER
A+ all around
2/13/2025
FRANCISCO V. VERIFIED CUSTOMER
Good work and courtesy. Keep up.
2/13/2025
Jose C. VERIFIED CUSTOMER
Everything was done in the manner it was explained.
satisfied with the service .
2/13/2025
Mary L. VERIFIED CUSTOMER
Richard Kindle is an amazing person. It was so nice dealing with such an enjoyable person. He is definitely an asset to your team!
2/13/2025
Robert R. VERIFIED CUSTOMER
No surveys please, unless I get paid 100.00$
2/13/2025
Christine T. VERIFIED CUSTOMER
Rick Davis does a great job
2/13/2025
Russell M. VERIFIED CUSTOMER
Richard did an amazing job! He was extremely informative and helpful!!
2/13/2025
Zachary T. VERIFIED CUSTOMER
Mr. Didio was professional, down to Earth, friendly, and trustworthy. I am happy he serviced my 2024 4Runner XP Predator.
2/13/2025
Cheryl O. VERIFIED CUSTOMER
Thank you Cesar and the whole Toyota team. I left a 5 star google review too.