The wait time in my car was 15 to 20 minutes. The wait time for my service that usually takes 30 - 45 minutes was almost 1 1/2 hrs no communication in the lobby. My wife had to call to request the assigned person contact me.. and then additional time was for fluid top off that was recommended by Toyota? A little disappointed in my appointment today, but other appointments were much better
8/14/2025
Jonathan M. VERIFIED CUSTOMER
The service has been amazing, Richard is very helpful and very professional. I live in hudson and travel to Toyota of wesley chapel for any issues I have with my truck. I dont trust any other dealer to touch my truck.
8/14/2025
Cesar A. VERIFIED CUSTOMER
She treated me very well during my service visit, was very attentive, and listened carefully to my questions. She tried to offer me several additional services, but for the moment I don’t need them. Excellent customer service.
8/14/2025
Ardeshir M. VERIFIED CUSTOMER
Thank you very much to all toyota service crew special Rick Davis very nice and helpful.
8/14/2025
Marcia B. VERIFIED CUSTOMER
Rick is great. He listens and helps find the best and most economical solutions.
8/14/2025
Todd W. VERIFIED CUSTOMER
I decided to give your dealership another try after you sent me a coupon and the coupon was not even accepted. I remember why I never came back your dealership with my FJ.
8/14/2025
Diana C. VERIFIED CUSTOMER
I mentioned there was an issue with the tire sensor or tire showing low air. Appeared to be ok when I left the garage but the next day sensor was showing low tire pressure in one tire. According to the App on my phone two of the tires were at lower air pressure—2@ 32, 1 @30, and one @ 29. Dash was showing low pressure again. Tires were rotated so not sure if the pressure was checked. Maybe issue with sensors. Apparently this issue was not addressed.
8/14/2025
Suzanne B. VERIFIED CUSTOMER
I was told service would be 2 hours. Found out after waiting one hour and 45 minutes that they did not start working on my car.
8/14/2025
Zoila R. VERIFIED CUSTOMER
Richard Kindle give me very good service ????
8/14/2025
Kelly C. VERIFIED CUSTOMER
Toyota is awesome! Love your service team. I highly recommend you guys.
8/14/2025
Arturo A. VERIFIED CUSTOMER
4 hours waiting for a tire rotation and multi point inspection
8/14/2025
Yvonne B. VERIFIED CUSTOMER
I was very impressed with Damian Griswold. He was very approachable knowledgeable and intelligent! He made me feel very comfortable. He was also very accommodating when it came to my time limitations. He had my car ready when he said he would and I was able to make my next appointment on time. I enjoyed working with him.
Yvonne B
8/14/2025
Angel B. VERIFIED CUSTOMER
Mason is awesome!
8/14/2025
Pamela E. VERIFIED CUSTOMER
Excellent service Thank
8/14/2025
David P. VERIFIED CUSTOMER
Joseph helped me select among alternatives for a new set of tires. Best the invoice was actually what was quoted.
8/14/2025
Patricia C. VERIFIED CUSTOMER
Damien did a great job,he listened to my issues with the car. Told me how long it would take to have it all checked out. Jept me informed of everything and helped me get a car for the day and even helped me understand at auto connect issues I was having with my phone.